Catch-22. I can't reactivate but Zoho keeps my money!

Catch-22. I can't reactivate but Zoho keeps my money!

Zoho is billing me, but when I sign in I am told my account is INACTIVE.

I email accounts department at Zoho and they tell me to logon and downgrade my account to Free.

But I can't logon because my account is INACTIVE.

So does Zoho bill me forever for a service I cannot access?

Please help.

Thanks.

(I have had to log on to forums with my Google account so that I can ask this question. My INACTIVE account is stephen.summers.  Thanks.)