Come on guys.

I have screenshots and data to provide to the team to help improve your product but you're trying to make me jump through hoops(50000 products to choose from)  to supply that information.

My problem simply right now is: I can not connect to a remote machine that I have full access to via VPN and RDP but Zoho will not connect. This is a concerning issue.

Edit: Lol the categories. Are you f'ing kidding me? Where will this support topic end up? Jesus Christ. 

Edit 2: SUB CATEGORIES????????????  Jesus fuck let us submit a request and you guys filter the shit. You have no less than 300,000 product support avenues based on this system. 

Books. Yes, that's where people need support. Lol. Who is in charge of this and how do I help you reading this make sure they are not making business decisions in the future?