When a invoice is created from a sales order, the sales order is marked as billed or partially billed.
However, we have some situations where this does not work:
- For some reason, the invoice was created directly (not from the sales order). In this case the sales order does not know that it was invoiced.
- The customer does not need all the quantities from the sales order. In this case the sales order stays at partially invoiced.
Since we have no better way to use the sales order status to track if everything was invoiced, we have some hard times since we will have some sales order forever in that list because of the reasons above.
There are two proposed ways to work around this:
i) Cancel the items in the sales order. Unfortunately that does not work for all items, some cannot be cancelled.
ii) Void the sales order. This would leave the sales order in a invalid state, because we have it invoiced or partially invoiced.
So is there any other way to set the sales order to delivered or to fully invoiced, even when the steps from above do not work? I simple want to have some sales order marked as done (invoiced), because they are even when Books thinks different.
regards