contact us at the bottom of some knowledge base articles
If customers have unanswered questions, we would like to have an option at the bottom of some help center articles to contact us. Is that possible and what's the easiest way to do this? A link to a (custom) ticket? A form? How?
Additionally, is it possible to have a custom ticket depending on the article? for example: a customer still has a question after reading a help center article about Warranty. Can we get a "contact us" option in which the customer has to fill out a form with order reference, purchase date, possible defect + free text?
Also an example: the contact option underneath an article about Purchasing, would need to lead to a form/ticket in which the customer ticks boxes for the product lines he's interested in.
If not possible, what's the best way to tackle this?