HI Zoho

It would be reallly usefull if when a ticket in Zoho desk created a Jira ticket that you can map custom files from or default fields from Zoho Desk to the Jira Item.

In our case we would like to be able to map

1) Customer account

2) Region (custom field)

3) Product

4) Product Version

5) Priority

Is there an easy way for the developer to open the Zoho ticket as a read only agent. Currently the filed that gets populated in Jira with the ticket number and link is not a URL so they have to copy the link and paste it into a web page to access it.