I have been trying to close my Zoho account.

I have got to the stage where the system is asking me to downgrade my site. But I am on the free package anyway?

I have followed these instructions:

Hi,

We don't delete user accounts from our side due to security reasons.

Please follow the steps below to close the account :

Note: Once the account is deleted, all the data associated with the account   across all Zoho applications (Mail, CRM, etc. ) will be lost and cannot be retrieved.   

Step 1: Delete Domain  - Login to your account through https://mail.zoho.com >> click Control Panel (Mail & Docs) >> Domains >> Ensure the Mail Hosting envelope icon is grayed out to disable Mail Hosting >> Once done, click on the red ( X )  to delete the domain.

Step 2 : Delete Organization  - (go to) Control Panel >> Dashboard >> Delete Organization.  

Step 3 : To delete / close the account , sign out and sign back in through https://accounts.zoho.com/ >> click Close Account.     

Regards,  
Siva

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Unfortunately I do not see a red X to delete my domain.

PLease help me.

JAmes