Deleted lots of mail, but the mail storage is still full

Deleted lots of mail, but the mail storage is still full

Please help, I got this message 
Your Incoming has been blocked and the emails will not be fetched in your Zoho account and POP Accounts. Click here to get unblocked.

and i deleted lots of mail and empty all mail in trash box. but the storage is still full. Is there something wrong?

my email address is passport@thaiconsulatela.org

can you please help unlock the mail for me?

Thanks