We'd like to redeem our domain and email activity. The domain has expired on 12/14/2020 . We've tried to renew the domain for our email with you (info@onns-sa.com) many times. But every time we fill the information and press the Pay button in Zoho Payment page, it stays on the loading and nothing happens. We used an alternate browser but the same problem happened. As you can see in the screenshot attached.
We have contacted you through emails and calling your number several times but we didn't get a reply. We don't know what to do right now. Please, this is urgent. Help us to solve it.
Domain Manager : https://dcc.secureserver.net/?prog_id=418222&domain=onns-sa.com&user=246115789
User Name : 246115789
Registered Date : 12/15/19
Expiry Date : 12/14/20
Domain Renewal Status : Inactive
Auto Renewal : Off
Private Registration : On
Payment ID: RPCW2001131977389
Company: Onns
Thank you for taking the time to review our message. We'll be waiting for your reply.
Best regards,
Abdulaziz AlKhuzayim
Co-Founder
Onns AlOula Trading Co.
E-mail: al-khuzayem@hotmail.com