I´m unable to assign or create the address xx@iezzimatica.ar in my organization.

Current situation:

• Alias cannot be assigned to any user (system says it is already in use)

• New user with this address cannot be created

• Address does not appear under Users, Groups, or Domains

• SMTP returns: 550 5.1.1 User does not exist

This indicates an orphan alias object still reserved in the backend directory.

Please perform a backend cleanup and purge any references for:
xx@iezzimatica.ar

Likely locations:

• Deleted users

• Mail routing

• Group alias

• Directory mapping

I need the alias fully released so it can be assigned to the superadmin account.

Thank you for your assistance.

Best regards,
Giovanni Iezzi
Super Administrator
iezzimatica.ar