Dear Zoho Team,

I hope this message finds you well.

The ability to view both my tickets and my team’s tickets in the Zoho Corp Help Center is a fantastic feature, especially as the focal point for Zoho in our organization. However, we’ve encountered a couple of challenges that hinder the usability of the "Team Requests" feature:

1. Separation of "My Requests" and "Team Requests":
   Currently, the "Team Requests" view includes my own tickets alongside those of my team members. Since most of the tickets in our organization are submitted by me, this makes it difficult to focus specifically on my team’s tickets. We request that the "My Requests" view displays only my tickets, while the "Team Requests" view excludes them and displays only the tickets submitted by other team members.

2. Filter by Submitter:
   At present, there is no way to filter tickets by the submitter's email address in the "Team Requests" view. Adding a filter for email addresses would greatly enhance the ability to sort and locate tickets based on who submitted them. This would be especially helpful for managing team support interactions more efficiently.

Implementing these changes would make the "Team Requests" view significantly more effective and user-friendly for admins managing organizational support requests.

Please note that I'm talking about Zoho Corp Help Center we use to open ticket to zoho support.

Thank you for considering these enhancements, and we appreciate your ongoing efforts to improve Zoho One.

Best regards,
Ram