First of all I would like to mention that I have created two support tickets will all the relevant information over a week ago and still not had a reply. I have called your UK number three times and all three times it hangs up after 8 mins. This is really bad support.

Problem:

Ever since our Recruit UI changed to the new version on the 10th May we have had 50%+ failure rate to add candidate records via the API.

I have tried both new and old versions of the API and I have discovered the following. The API call either adds the record to the old version of Recruit or the new version of Recruit. Therefore whenever it hits the old version I receive a failed api request email. The only reason I know this is because when I manually run the API add records and receive a "Record(s) added successfully" with an ID this is known in the old version and not the new version. The new version of Recruit has no knowledge of over half our applications.

I now cannot access the old version of Recruit and therefore we are missing over 50%+ applications which is business critical for us.

It looks like your API switch is moving between the legacy system and the new system. Can this please be fixed ASAP.

Thanks,

Jaspal