Hello,
I've just set up QuickBooks integration with Zoho. However, when I sync, it gives me errors (yet also says it was successful). Nothing in Zoho has changed as far as I can tell (i.e. Vendors). Here's my log - any ideas?
Thanks,
Owen
==========LOG==============
20111123.00:54:10 UTC : QBWebConnector.SOAPWebService.ConnectToQB() : Connecting to QuickBooks...
20111123.00:54:10 UTC : QBWebConnector.SOAPWebService.ConnectToQB() : Connected., Session started
20111123.00:54:10 UTC : QBWebConnector.SOAPWebService.deleteFileIDValueFromQB() : Deleting FileID value from Company object for the ownerID = {A9A83089-7DA7-4d27-A08C-7E1626E9395A}
20111123.00:54:10 UTC : QBWebConnector.SOAPWebService.deleteFileIDValueFromQB() : XML dump follows: -
<?xml version="1.0"?><?qbxml version="9.0"?><QBXML><QBXMLMsgsRq onError="st......
20111123.00:54:10 UTC : QBWebConnector.SOAPWebService.registerDataExtInQB() : XML dump follows: -
<?xml version="1.0" ?>
<QBXML>
<QBXMLMsgsRs>
<DataExtDelRs requestID="1" st......
20111123.00:54:10 UTC : QBWebConnector.SOAPWebService.DisconnectFromQB() : Session ended and connection closed
20111123.00:54:10 UTC : QBWebConnector.SOAPWebService.deleteFileIDValueFromQB() : Data extension FileID has been cleared from QuickBooks for owner id.
20111123.00:54:10 UTC : RemoveApp() : Application Troubleshoot access via QuickBooks has been removed.
20111123.00:54:12 UTC : QBWebConnector.WebServiceManager.DoUpdateSelected() : updateWS() for application = 'B+T User BARS+TONE Zoho CRM - Quick Books Integration' has STARTED
20111123.00:54:12 UTC : QBWebConnector.RegistryManager.getUpdateLock() : HKEY_CURRENT_USERSoftwareIntuitQBWebConnectorUeLock = FALSE
20111123.00:54:12 UTC : QBWebConnector.RegistryManager.setUpdateLock() : HKEY_CURRENT_USERSoftwareIntuitQBWebConnectorUeLock has been set to True
20111123.00:54:12 UTC : QBWebConnector.RegistryManager.setUpdateLock() : ********************* Update session locked *********************
20111123.00:54:12 UTC : QBWebConnector.SOAPWebService.instantiateWebService() : Initiated connection to the following application.
20111123.00:54:12 UTC : QBWebConnector.SOAPWebService.instantiateWebService() : AppName: B+T User BARS+TONE Zoho CRM - Quick Books Integration
20111123.00:54:12 UTC : QBWebConnector.SOAPWebService.instantiateWebService() : AppUniqueName (if available): B+T User BARS+TONE Zoho CRM - Quick Books Integration
20111123.00:54:12 UTC : QBWebConnector.SOAPWebService.do_serverVersion() : *** Calling serverVersion().
20111123.00:54:13 UTC : QBWebConnector.SOAPWebService.do_serverVersion() : This application does not contain support for serverVersion. Allowing update operation for backward compatibility.
20111123.00:54:13 UTC
: QBWebConnector.SOAPWebService.do_clientVersion() : *** Calling clientVersion() with following parameter:<productVersion="2.0.0.139">
20111123.00:54:14 UTC : QBWebConnector.SOAPWebService.do_clientVersion() : This application does not contain support for clientVersion. Allowing update operation for backward compatibility.
20111123.00:54:14 UTC : QBWebConnector.SOAPWebService.do_authenticate() : Authenticating to application 'B+T User BARS+TONE Zoho CRM - Quick Books Integration', username = 'administrator@bars-tone.com'
20111123.00:54:14 UTC
: QBWebConnector.SOAPWebService.do_authenticate() : *** Calling authenticate() with following parameters:<userName="administrator@bars-tone.com"><password=<MaskedForSecurity>
20111123.00:54:15 UTC
: QBWebConnector.SOAPWebService.updateWS() : Received from authenticate() following parameters:<authRet[0]="efcc25eeda676dceb817014c680653db0ad4a851e5e7a1cdf30ff93deea63cd27f23030ea716e3f036e27df603b82a4775ed6bac99de3ebcafb6719abeecaa48"><authRet[1]="D:managementFinancialCURRENT-QB-FILESBNT-CURRENT-2011.QBW"><authRet[2]=""><authRet[3]="">
20111123.00:54:15 UTC : QBWebConnector.RegistryManager.setCurrentWebServiceName() : HKEY_CURRENT_USERSoftwareIntuitQBWebConnectorCurrentWebServiceName has been set to B+T User BARS+TONE Zoho CRM - Quick Books Integration
20111123.00:54:15 UTC : QBWebConnector.RegistryManager.setCurrentWebServiceSessionTicket() : HKEY_CURRENT_USERSoftwareIntuitQBWebConnectorCurrentWebServiceSessionTicket has been set to efcc25eeda676dceb817014c680653db0ad4a851e5e7a1cdf30ff93deea63cd27f23030ea716e3f036e27df603b82a4775ed6bac99de3ebcafb6719abeecaa48
20111123.00:54:15 UTC : QBWebConnector.SOAPWebService.CheckCFNResponse() : User authenticated.
20111123.00:54:15 UTC : QBWebConnector.SOAPWebService.do_authenticate() : Done.
20111123.00:54:15 UTC : QBWebConnector.SOAPWebService.OpenConnection() : Connecting to QuickBooks...
20111123.00:54:15 UTC : QBWebConnector.SOAPWebService.OpenConnection() : Connected., Session started
20111123.00:54:15 UTC : QBWebConnector.CompanyFileLock.Send_CompanyQueryRqXML() : XML dump follows: -
<?xml version="1.0"?><?qbxml version="9.0"?><QBXML><QBXMLMsgsRq onError="st......
20111123.00:54:15 UTC : QBWebConnector.CompanyFileLock.Send_CompanyQueryRqXML() : XML dump follows: -
<?xml version="1.0" ?>
<QBXML>
<QBXMLMsgsRs>
<CompanyQueryRs requestID="1" ......
20111123.00:54:15 UTC : QBWebConnector.CompanyFileLock.getLock() : Got Lock = UNLOCKED:BNTSRVSBS01
20111123.00:54:15 UTC : QBWebConnector.CompanyFileLock.IsLocked() : Lock = UNLOCKED. Returning false.
20111123.00:54:15 UTC : QBWebConnector.CompanyFileLock.Send_DataExtModRqXML() : XML dump follows: -
<?xml version="1.0"?><?qbxml version="9.0"?><QBXML><QBXMLMsgsRq onError="st......
20111123.00:54:15 UTC : QBWebConnector.CompanyFileLock.Send_DataExtModRqXML() : XML dump follows: -
<?xml version="1.0" ?>
<QBXML>
<QBXMLMsgsRs>
<DataExtModRs requestID="1" st......
20111123.00:54:15 UTC : QBWebConnector.CompanyFileLock.setLock() : Lock has been set to value = <LOCKED:BNTSRVSBS01:634576064556718750> in QuickBooks for ownerID = <{408fbb90-5e92-4775-bc17-de698f2f33b7}>
20111123.00:54:16 UTC : QBWebConnector.CompanyFileLock.Send_CompanyQueryRqXML() : XML dump follows: -
<?xml version="1.0"?><?qbxml version="9.0"?><QBXML><QBXMLMsgsRq onError="st......
20111123.00:54:16 UTC : QBWebConnector.CompanyFileLock.Send_CompanyQueryRqXML() : XML dump follows: -
<?xml version="1.0" ?>
<QBXML>
<QBXMLMsgsRs>
<CompanyQueryRs requestID="1" ......
20111123.00:54:16 UTC : QBWebConnector.CompanyFileLock.getLock() : Got Lock = LOCKED:BNTSRVSBS01:634576064556718750
20111123.00:54:16 UTC : QBWebConnector.SOAPWebService.update() : Company file has been locked for update.
20111123.00:54:17 UTC : QBWebConnector.SOAPWebService.update() : Synchronizing with QuickBooks Company Name = BARS+TONE - BNT LLC
20111123.00:54:17 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : Asking application to send request no. 1
20111123.00:54:17 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : *** Calling sendRequestXML() with following parameters:
20111123.00:54:17 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : wcTicket="efcc25eeda676dceb817014c680653db0ad4a851e5e7a1cdf30ff93deea63cd27f23030ea716e3f036e27df603b82a4775ed6bac99de3ebcafb6719abeecaa48"
20111123.00:54:17 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : HCPResponseXML=
20111123.00:54:17 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : XML dump follows: -
<?xml version="1.0" ?>
<QBXML>
<QBXMLMsgsRs>
<HostQueryRs requestID="0" sta......
20111123.00:54:17 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : cfn="D:managementFinancialCURRENT-QB-FILESBNT-CURRENT-2011.QBW"
20111123.00:54:17 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : qbNationality="US"
20111123.00:54:17 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : qbXMLMajorVers="9"
20111123.00:54:17 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : qbXMLMinorVers="0"
20111123.00:54:17 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : Received from sendRequestXML() following parameter:
20111123.00:54:17 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : strRequestXML =
20111123.00:54:17 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : QBWC1041: SendRequestXML failed.
Error message: Object reference not set to an instance of an object.
More info:
StackTrace = at QBWebConnector.Logger.log(String method, String logText)
at QBWebConnector.WebService.log(String method, String logText)
at QBWebConnector.WebService.do_sendRequestXML(Int32 x, String wcTicket, String HCPResponseXML, String cfn, String qbNationality, Int32 qbXMLMajorVers, Int32 qbXMLMinorVers, Boolean& timeout)
Source = QBWCCommon
20111123.00:54:17 UTC : QBWebConnector.RegistryManager.setUpdateLock() : HKEY_CURRENT_USERSoftwareIntuitQBWebConnectorUeLock has been set to False
20111123.00:54:17 UTC : QBWebConnector.RegistryManager.setUpdateLock() : ********************* Update session unlocked *********************
20111123.00:54:17 UTC : QBWebConnector.SOAPWebService.do_getLastError() : *** Calling getLastError() with following parameter:
20111123.00:54:17 UTC : QBWebConnector.SOAPWebService.do_getLastError() : wcTicket="efcc25eeda676dceb817014c680653db0ad4a851e5e7a1cdf30ff93deea63cd27f23030ea716e3f036e27df603b82a4775ed6bac99de3ebcafb6719abeecaa48"
20111123.00:54:18 UTC : QBWebConnector.SOAPWebService.do_getLastError() : Received from getLastError() following parameter:
20111123.00:54:18 UTC : QBWebConnector.SOAPWebService.do_getLastError() : errorMsg=""
20111123.00:54:18 UTC : QBWebConnector.SOAPWebService.do_getLastError() : Received error from application:
20111123.00:54:18 UTC : QBWebConnector.CompanyFileLock.Send_CompanyQueryRqXML() : XML dump follows: -
<?xml version="1.0"?><?qbxml version="9.0"?><QBXML><QBXMLMsgsRq onError="st......
20111123.00:54:18 UTC : QBWebConnector.CompanyFileLock.Send_CompanyQueryRqXML() : XML dump follows: -
<?xml version="1.0" ?>
<QBXML>
<QBXMLMsgsRs>
<CompanyQueryRs requestID="1" ......
20111123.00:54:18 UTC : QBWebConnector.CompanyFileLock.getLock() : Got Lock = LOCKED:BNTSRVSBS01:634576064556718750
20111123.00:54:18 UTC : QBWebConnector.CompanyFileLock.Send_DataExtModRqXML() : XML dump follows: -
<?xml version="1.0"?><?qbxml version="9.0"?><QBXML><QBXMLMsgsRq onError="st......
20111123.00:54:18 UTC : QBWebConnector.CompanyFileLock.Send_DataExtModRqXML() : XML dump follows: -
<?xml version="1.0" ?>
<QBXML>
<QBXMLMsgsRs>
<DataExtModRs requestID="1" st......
20111123.00:54:18 UTC : QBWebConnector.CompanyFileLock.unsetLock() : Company file has been unlocked for ownerID = <{408fbb90-5e92-4775-bc17-de698f2f33b7}>
20111123.00:54:18 UTC : QBWebConnector.SOAPWebService.update() : Company file has been unlocked.
20111123.00:54:18 UTC : QBWebConnector.SOAPWebService.update() : Ending session to QuickBooks.
20111123.00:54:18 UTC : QBWebConnector.SOAPWebService.DisconnectFromQB() : Session ended and connection closed
20111123.00:54:18 UTC : QBWebConnector.SOAPWebService.do_closeConnection() : *** Calling closeConnection() with following parameter:<wcTicket="efcc25eeda676dceb817014c680653db0ad4a851e5e7a1cdf30ff93deea63cd27f23030ea716e3f036e27df603b82a4775ed6bac99de3ebcafb6719abeecaa48">
20111123.00:54:19 UTC : QBWebConnector.SOAPWebService.do_closeConnection() : Received from closeConnection() following parameter:<ccResponse="OK">
20111123.00:54:19 UTC : QBWebConnector.SOAPWebService.do_closeConnection() : CloseConnection called to application.
20111123.00:54:19 UTC : QBWebConnector.SOAPWebService.do_closeConnection() : Response received from application = OK
20111123.00:54:19 UTC : QBWebConnector.RegistryManager.setUpdateLock() : HKEY_CURRENT_USERSoftwareIntuitQBWebConnectorUeLock has been set to False
20111123.00:54:19 UTC : QBWebConnector.RegistryManager.setUpdateLock() : ********************* Update session unlocked *********************
20111123.00:54:19 UTC : QBWebConnector.SOAPWebService.update() : update completed.
20111123.00:54:19 UTC : QBWebConnector.WebServiceManager.DoUpdateSelected() : Update for application = 'B+T User BARS+TONE Zoho CRM - Quick Books Integration' has COMPLETED
20111123.00:54:19 UTC : QBWebConnector.WebServiceManager.DoUpdateSelected() : Update session has ended.