Hi Zoho team,

I'd like to suggest a very specific feature that would be extremely helpful for customer engagement: the ability to automatically send a reply to comments on posts — either all comments or those containing specific keywords.

For example, when we publish a post, many customers comment with questions or complaints. However, our team cannot always monitor comments in real time. It would be very useful if we could configure an automatic response like:

"Hi! Our team is unable to monitor post comments closely. Could you please send us a direct message with more details so we can assist you better?"

This would help us direct conversations to the appropriate channel (DMs), improve our response time, and ensure no customer feels ignored.

Thanks for considering this feature!

Best regards,