Group Moderation Settings in Zoho Mail: Review and control emails before they reach your group

Group Moderation Settings in Zoho Mail: Review and control emails before they reach your group

Email groups in your organization often receive emails from various senders. Not all of these emails may be relevant or authorized for direct delivery to group members. Zoho Mail's Moderation Settings give group moderators the ability to review, approve, or reject emails before they are delivered to group members, ensuring that only relevant communication reaches your group.

What are Moderation Settings in Zoho Mail? 

Moderation Settings is a dedicated section within the Group Settings of each email group in Zoho Mail. Depending on the type of group (public, organization, private, or moderated), emails from users who do not have the required permissions are not delivered directly to the group. Instead, they are routed to the Moderation queue, where group moderators can review them and decide whether to approve or reject them.

Approved emails are delivered to the group members, while rejected emails are bounced back to the sender. This ensures that group communication remains structured and aligned with your organization's policies.

Who is a Group Moderator? 

A group moderator is a member assigned with the responsibility of managing group communication and membership. Moderators can add members to the group, moderate emails in the moderation queue, and access the group's notifications and advanced settings. A group can have multiple moderators, allowing administrators to distribute moderation responsibilities across the team.

How can administrators use Moderation Settings effectively in Zoho Mail Admin Console? 

Moderation Settings in Zoho Mail give administrators and moderators control over what gets delivered to the group. This ensures accountability, reduces the risk of unwanted or unauthorized emails reaching group members, and maintains structured communication within the organization.

  • Approve emails: Emails approved by the moderator are delivered to all group members. For example, if an external vendor sends a project update to your internal team group, a moderator can review and approve it before it reaches the team.

  • Reject emails: Emails rejected by the moderator are bounced back to the sender and will not be delivered to the group. This is useful when emails from unauthorized senders or irrelevant sources need to be filtered out before reaching the group.

Steps to configure Moderation settings in Zoho Mail Admin Console 

Follow the below steps to change the permission of a user from a member to a moderator:

  1. Login to Zoho Mail Admin Console.

  2. Navigate to Groups in the left pane. All the groups you have created under your Organization in Zoho Mail will be listed.

  3. Click on the group in which you'd like to add moderators.

  4. Navigate to the Members section and locate the user whom you want as a group moderator.

  5. In the Role column, click the drop-down next to Member.

  6. Select Moderator and now the user will be a group moderator and he/she can add new members.


    • Recent Topics

    • Expand Zoho Analytics Spatial Capabitlities

      Dear Analytics team Thanks for the great product - I'm a big fan on Analytics and the monthly release highlights is one of my favourite emails to receive. I'd like to request expansion and improvement of Zoho Analytics spatial data capabilities, namely:

    • Automate customer follow-ups with Sequences in Bigin

      Greetings, We hope you're all doing well! We're happy to announce a new feature that we've added to Bigin. Following up with every lead at the right time can be challenging, especially when your team is managing multiple conversations across emails, calls,

    • Dashboards for Customers

      Is it possible to build dashboards for each customers in the community for their tickets?

    • Displaying only unread tickets in ticket view

      Hello, I was wondering if someone might be able to help me with this one. We use filters to display our ticket list, typically using a saved filter which displays the tickets which are overdue or due today. What I'd really like is another filter that

    • Adding Custom Status Options in Work Order Action Menu

      Hello FSM Team, We would like to inquire if it is possible to add more custom options in the Work Order action/status dropdown (e.g., Cancel, Terminate, Non-Billable, Void, etc.). Currently, the available options are limited, and we are unable to customize

    • Can we have an automated TDS Receivable Recon with Form 26AS of Income Tax Portal ?

      Can we have an automated TDS Receivable Recon with Form 26AS of Income Tax Portal ?

    • Tag Limi?

      is there any way to create more than 20 tags? 

    • prefill_data for Creator + Merge & Sign

      Hello, Is there an option to use prefill_data for signer fields from creator? I see the option for CRM but it will not work with creator? I have tried passing the value in the signer data, and that also does not work. Alternatively, is there a way to

    • Delug script

      I have been looking at auto-update a amount (home currency) field from another module. Zoho native multicurrency was used in the other module (we have 4 here). Custom script was input with no error, but the field was not updated on trigger. Script as

    • Can I Build a Gaming Website Using Zoho? Need a Quick Roadmap

      Hi Dear Members, I want to create a gaming website using Zoho. Is it possible? My goal is to build a sleek, unique, easy-to-navigate, and fast-loading website for a gaming project. I want the site to look professional, user-friendly, and optimized for

    • Remove Due Date from Statements

      Is it possible to remove the Due Date on the Invoice transation line on statements? I have figured work arounds to get the Invoice detail on the Statement but cannot work out haw to simplify the stament by removing the "- due on xx/xx/2026" - it really

    • unable to join meeting due to speaker issue

      unable to join meeting due to speaker issue

    • How to add formatting in zoho.cliq.postToUser(...) message?

      In a CRM Deluge function, I'm trying to use the message formatting guidelines given here: https://www.zoho.com/deluge/help/cliq/posting-to-zoho-cliq.html#message-formats My message is: message: #Title text. The result in Cliq is: #Title text. (no large

    • Marketing Tip #50: Sell digital products and use them to grow your store

      Physical products need packaging, shipping, and stock management. Digital products need none of that. Once created, they can be sold an unlimited number of times, delivered instantly, and never go out of stock. What counts as a digital product? A digital

    • Checkbox not displaying correctly in subform

      Greetings: I have shared my app (wv) with support.  I am having problems with a checkbox field not displaying correctly in a subform.  The main form is called volunteers and the subform is called volunteers_subform.  The field in question is called roles. When you access the subform by itself the checkbox lookup displays as checkboxes.  But when you view it in the main volunteers form, it displays as a multi-select dropdown instead.   I have attached jpegs showing the difference.   Any thoughts?

    • Turn off Mobile Optimize

      Hello is it possible to stop the automatic mobile optimization of my site as it looks much better on a mobile in full site format rather than mobile format. Thanks

    • How to select from pricebook when creating a salesorder or quote

      I am creating a sales order and when selecting the Products I do not see any where to select from pricebooks. How do i associate this to my orders?

    • API - Available Stock Definitions

      Okay, Zoho team... your copywriters fell down on the job for this one :) I think these warrant a bit more explanation as to what they include and what they don't.

    • Cross-application Deluge calls fail when application link name starts with a number

      I encountered an issue when calling a custom function in another Zoho Creator application within the same account. The target application’s URL/application link name began with a number, similar to: 27_example_application The following cross-application

    • Transformez vos webinaires en opérations automatisées

      Organiser un webinaire, c’est bien plus que passer en direct. Il faut gérer les inscriptions, suivre les participants, envoyer les enregistrements, mettre à jour le CRM… et s’assurer que chaque étape se déroule au bon moment. L’automatisation des workflows

    • Marketing Tip #1: Optimize item titles for SEO

      Your item title is the first thing both Google and shoppers notice. Instead of a generic “Leather Bag,” go for something detailed like “Handcrafted Leather Laptop Bag – Durable & Stylish.” This helps your items rank better in search results and instantly

    • How can I filter inactive/disable agent tickets?

      Hello, We have an user-agent that left the company and we inactive/disabled his agent. So, now I can no longer filter or search tickets that he is the current owner, or even create a rule to reassign tickets to another person when the ticket is reopen.

    • How do i move multiple tickets to a different department?

      Hello, i have several tickets that have been assigned to the wrong department.  I am talking about hundreds of automatically generated ones that come from a separate system. How can i select them all at once to move them to another department in one go? I can select them in "unsassigned open tickets view" but i can't find a "move to another department" option. I also can't seem to assign multiple tickets to the same agent in that same view. Could somebody advice?

    • Add Reauthentication Option for Zoho Bug Tracker Integration in Zoho Desk

      Hello Zoho Desk Team, We hope you're doing well. We would like to request an enhancement to the Zoho Bug Tracker integration within Zoho Desk. Current Limitation: At the moment, there is no option to reauthenticate the Zoho Bug Tracker integration in

    • Create Package From A Picklist

      Dear Zoho, Can it be made possible to create a package from a picklist? The reason our company makes a picklist is for that to become a package Our sales orders have 600-1000 items I hope that makes it clear that it's hard to delete 990 items when we

    • Migrating from Zoho Checkout to Zoho Billing

      I have an active Zoho Checkout account where I'm charging customers for subscriptions. Now I'm looking to upgrade and only use Zoho BIlling, in which my account in on read only mode at the moment. I can see is also tracking the customers and its payments.

    • API - Bank Accounts | Reconciliation Discrepancy

      Unless I'm reading it wrong, the documentation for the Bank Reconciliations API is inconsistent with itself. https://www.zoho.com/books/api/v3/bank-accounts/#create-a-bank-reconciliation The text definition says that the transaction_id should be a string,

    • another little issue

      So to get over showing prices with VAT we used the price lists and made the prices inclusive. The problem is now on the items it wants to show the orginal retail value which makes no sense. Ideas please

    • Handle Leading Zeros in a Number Field

      Hi, If I use a Number Field, set with Min 7 Digits and Max 7 Digits, and enter 0000001, it will result in 1 and an error as it removes the leading zeros, the same with entering 0012340 will result in 12340 and error. So I have to use a Text Field and

    • can't access zoho account

      I can't log in to my zoho account, can you help me

    • HTML PDF Templates / Build From Scratch option not visible for Custom Modules

      Hi everyone, I am working with Zoho Books Custom Modules and trying to create a custom 4x4 package label PDF template using HTML/CSS. According to the official Zoho Books documentation for HTML PDF Templates, there should be an option like: Settings →

    • Virtual Option for Fields

      Hi, I would like to be able to choose another option other than Read-Only or Disabled, such as Virtual. And with Virtual, the field is shown on the form and avilable in rules, but NOT saved to the Database. A use case is having multiple Large Lists of

    • Prefix & Suffix on Single Line, Number, etc.

      Hi, I would like to have the same Prefix and Suffix that was added to the Unique ID on Text and Number Fields. Use case could be as basic as temperature, as per another Idea I have to use Single Line (Text) for a number that might have leading zeros today,

    • Customer User Fields for use in Rules

      Hi, I would like to be able to add custom fields to the users, such as Department or Role, which can then be used in Rules, Reports, etc. as a condition. A use case is limiting Global lists or Choices based on the users Custom Field, so one form can be

    • Locked out of MFA due to changing phones

      I have been locked out of my Zoho Books account since i changed my mobile phone over. I can get the OTP through the ZOHO Books software but i cant confirm using my phone app as nothing appears to authorise. I need to know how to register/set up my new

    • 👍 Zoho CRM's Notes now gets Reactions and a new look

      Available in SA and JP DCs. Rolling out to other DCs in phases. Hello everyone, Notes help users capture important updates, collaborate with teammates, and maintain context for records. Now with Note Reactions, users can quickly acknowledge updates, express

    • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

      Availability Update: 29 September 2025: It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition exclusively for IN DC users. 2 March 2026: Available to users in all DCs except US and EU DC. 24

    • Zoho books and venmo

      Hi, Is there a way to hook Venmo into zoho books? I have a Venmo business account and want to be able to sync that. I know you can do it with the paypal integration but I dont want to use paypal for the fees and that doesnt allow me use/integrate my current

    • Updating Unit Code for New Item Creation, Quote and Invoicing is so inconvenient

      The Zoho Team has implemented many updates, but these updates should be optional. Before rolling out any new feature, they should already have a solution in place that allows users to remove or disable it if they choose not to use it. Just yesterday,

    • Payroll needs to automatically remit taxes, not just give me the calculations

      Wagepoint, PayEvo, Waveapps, etc... All your competitors deposit employee payroll, but they ALSO remit taxes automatically. Get with the program, your Payroll app is extremely sparse.

    • Next Page