We send out email campaigns (currently via Klaviyo) and naturally we receive "Automatic Replies" to these mass email campaigns.  These responses are all being routed to Zoho Desk.

We get two types of "Automatic Replies"

Type 1) Customer is out of the office/holiday

Type 2) The email address is incorrect 

Both email subject responses start with "Automatic Reply: " then the subject line of the campaign.

We only know which Type they are by what the body of the email says!

Currently we just assign these tickets to our "Marketing Team" via a Workflow and then we manually check/handle the emails

however I'd like to improve this by:-

Type 1) Automatically Closing the ticket

Type 2) Automatically Assigning to our "Database Team" 

I have been advised that it is not possible to automatically assess/read the body of the email and then based on the body to automatically handle the ticket based on rules in a workflow.

I was wondering if this was still the case?

Or if there was any other way around this?