Have Zoho been dishonest in communications of the recent IMAP Critical Failures

We, like any other of the Zoho IMAP users with mail stored on the same server have been victims of the recent disaster that started on 30th Nov and continue persist today 4th December. (An outage of over 5 days and still not ended)
In this thread I seek feedback from users to clarify if Zoho have been dishonest and deceptive in their communications, (even though there seemed a very brief glimmer of transparancy in one post - https://help.zoho.com/portal/en/community/topic/update-on-imap-issues )

I seek comments of users who have (and if there are any, users that did not) experience these problems in an effort to determine whether we as users can trust anything that we are being told by Zoho in relation to this disaster.

Firstly I would like to address this comment of rhadavembu (from: https://help.zoho.com/portal/en/community/topic/update-on-imap-issues):

Since it corrupted the IMAP UID, it resulted in complete resync of data for impacted IMAP users.

Though we identified the issue and corrected it before the impact affected all IMAP users, we could not do much to help the first batch of users who were affected.

All of our users experienced the 'corrupted IMAP UID', resulting in each IMAP client having to redownload each and every IMAP email (Gigabytes worth). Of course as many users were affected, these downloads had to keep restarting and would not complete as Zohos bandwidth was saturated well beyond capacity.

The issue I have with the above comment is that this comment mentions 2 days ago that "we identified the issue and corrected it before the impact affected all IMAP users."
We are not told how anyone can determine which users were affected out of how many total users.
Additionally, when this problem was reported in this forum by many users ( https://help.zoho.com/portal/en/community/topic/imap-not-working-30-11-2015 ) five days ago, it took almost a day for any reply from Zoho (in this case Ramya) to be fortcoming and his reply stated:

We acknowledge that there is a technical glitch in connecting to our IMAP Servers for some of the users. Our technical team is looking into this with highest priority.

Until we fix this, we request you to access your emails from the webmail (mail.zoho.com) or from the mobile browsers (t.zoho.com or m.zoho.com) to access from your tablet or mobile devices.

Now to me this would indicate that at this time Zoho did not know what the problem was and had not fixed it. It was not until 2 days later that users were informed that the problem was fixed and corrected before it affected all users (see above).
So, which of the following are we to assume:

That Zoho were doing a progressive rollout of 'something' (as they have still not given clarity on this migration), and that after 2 days it had only been rolled out to a smaller group of (unaware) users with the further users to be migrated after day 2 of this disaster OR IS IT
That the 'migration' was completed and that the supposed honesty of the post referred to above is not so honest after all.

As some further information, five days after this disaster, and well after it was 'fixed', I started a client that had not received any sync with IMAP since well prior to 30th Nov when the disaster (migration) started. This client, although started well after the comments "fixed... before it affected all IMAP users", experienced exactly the same problems as those turned on within the first day of the disaster. This in itself calls into question the accuracy to the zoho staff post.

Because there is a lack of transparancy in what Zoho are doing, it is guesswork for zoho customers to know what is the real truth on this.

As such I seek to find out from Zoho, if they are willing to actually give some transparency, but primarily from zoho customers (with large IMAP mailboxes ONLY as small email users would not have noticed the redownload most likely) to find out who were affected by this IMAP problem.

We are extremely concerned that Zoho has not been honest in this problem, and for us that raises grave concerns. Especially when direct questions have been raised to them over this issue in regards to backups and disaster recovery that have been ignored.

So please zoho customers with large IMAP emails please put your comments here if you have been affected and how.

Also please thumbs up this post if you have been affected by this disaster.

Thankyou