Outage on Zoho Flow in critical application....  easy to fix.  I just need to add credits.  But of course, I cannot do that myself on Zoho One!!!

No idea what to do.

Not sure how an enterprise product can have an outage and I cannot get support on a weekend.  Nor can I buy something in their limited online store that would fix the outage.

I recommend Zoho to my own clients but I am not sure I feel confident doing that anymore either.

I tried their escalation email address...  but no one responds to that either.

I am not sure I can have any faith in Zoho's enterprise software if I cannot get an outage addressed ASAP 24x7.

Any ideas?