Greetings,

I hope find all doing well and safe!

I have 5 departments.

The customer user (end-user) that belongs to department 1 can't see others department, the end user that belongs to department 2 can't see other departments an so on.

I have made all restrictions via groups, categories, preferred (default) department, etc and it is working well, except when an end user needs to open a new ticket via Customer Portal, where he/she see all departments.

Can someone help, please?