How do I change the Subject header when I reply please, it contains Re which I want to remove.
Hi Zohodesk,
When a customer logs a call we have amended the Acknowledge on new Ticket template so the subject header has "Ticket Id" at the start of it.
When we reply the customer gets Re: and then the Id and I can't see a template for this?
Can you show me where I change this so that the Ticket ID remains and the Re: is removed please?
Many thanks
Rich
When a customer logs a call we have amended the Acknowledge on new Ticket template so the subject header has "Ticket Id" at the start of it.
When we reply the customer gets Re: and then the Id and I can't see a template for this?
Can you show me where I change this so that the Ticket ID remains and the Re: is removed please?
Many thanks
Rich