We use Google Workspace (formerly G Suite) and I'm aware of the ability to use IMAP to log emails to a contact record where the contacts email address is in the email.

However many times the clients email address is intentionally not included in the email, but is related to the client. How do you log an email to a contact under the following scenario's.

1 - Where an external party emails me about my client, but the client is not included in the email? How do I log that email to the client record from GMail?, and

2 - Where I send an email and forgot to (or don't want to) use the BCC Dropbox functionality?

It seems the email logging is very complex with Zoho, unnecessarily so. We either need to use 2 contact email addresses (their actual addresa and BCC Dropbox) or IMAP which does not work in every scenario.

We are trialling Zoho after using Salesforce. The Salesforce Gmail plugin simple lets you search and select the contact record to add it to as a file note/email record. Other CRM's we're trialling does this very easily too, Hubspot, MS Dynamics, Insightly..... This seems to be a major flaw in an otherwise impressive CRM.

Any feedback/help/advice would be greatly appreciated. Thank you.