How do you send an email to a customer from Zoho Desk?

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• Prashanth | Zoho Desk

  

• Andrew

• Lawrence (Larry)

  

• Admin EsyCommerce

• Sticky Posts

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• Using Agent Email Address as From Address

  Currently, while replying to a ticket, it is possible for agents to choose their own email addresses as 'from' addresses. Although we built this just for that little extra flexibility, in hindsight, it hasn't figured much in conventional usage.  Almost all businesses prefer that responses to their customers' tickets be sent from the common support/service email address and NOT from those of individual agents. During personal interactions at events, some of you have even made passing mentions about

• Edit and Delete options in Comments

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• Webinar 2: Supercharged customer support for growing business

  Join us for this webinar and learn how to step up your support game using a real-time communication platform to generate happier, more successful customers. In this live webinar, we will will discuss the importance of SalesIQ for your support team and how it can help you:  Understand your customers better and their journeys to proactively support and engage them even before they ask for help.  Integrating real time conversations into Zoho Desk’s Support, providing a conversational customer service

• Customize Colors of your Customer Self Service Portal

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• What's New in Zoho POS - July 2026

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• Introducing the new Fields API

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• メモの保存場所、見直しませんか？― Zoho Notebookで始める情報管理

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• You can now sync records from Custom Modules in Zoho CRM

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• Set custom date creation for ticket using API in Desk

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• Allow Shopify / marketplace orders to be cloned

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• How to Display a Logo Image on a Public Form?

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• Possible to define default font and size in Zoho Campaigns?

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• Basic report- open sales order by item, with filter for customer ..

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• Record sharing for Activities modules in CRM

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• Stock Count

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• Enable Credit Note creation for Sales Returns BEFORE receiving goods

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• Request to Make Billing Company and Service Company Fields Editable.

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• Physical Batch Stock by Warehouse

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• "Subject" or "Narration"in Customer Statement

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