Hi everyone,

Im trying to get the emails from my helpdesk outlook account that are fowarded to my zoho email support address to show up as tickets with the sender's details.

Right now every email is fowarded to my zoho account and they are portrayed as tickets, but the tickets just show the email address from my helpdesk email and they do not show the email address from the person who sent the email to my helpdesk email.

So how can i configure my zoho helpdesk tickets to show the email address of the person who sent an email to my helpdesk outlook email account ?