Hi Zoho Team and Community,

I’m trying to set different business hours for multiple departments in Zoho Desk. For example, our tech support team works 24/7, while our billing team is only available from 9 AM to 5 PM (Mon–Fri).

Is there a way to assign custom working hours per department, so SLA calculations and escalations are accurate for each team?

I’ve tried editing the standard business hour settings, but it seems to apply globally.

Any help or workaround would be appreciated!

Jhonn Mick