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• Zoho CRM Functions 53: Automatically name your Deals during lead conversion.

  Welcome back everyone! Last week's function was about automatically updating the recent Event date in the Accounts module. This week, it's going to be about automatically giving a custom Deal name whenever a lead is converted. Business scenario Deals are the most important records in CRM. After successful prospecting, the sales cycle is followed by deal creation, follow-up, and its subsequent closure. Being a critical function of your sales cycle, it's good to follow certain best practices. One such

• User Tips: Auto-Create Opportunity/Deal upon Quote Save (PART 1)

  Problem: We use quotes which convert to sales orders but Users / Sales Reps do not create opportunities / deals and go straight to creating a quote. This leads to poor reporting. Implementing this solution improves reporting and makes it easier for users.

• Custom Function : Automatically send the Quote to the related contact

  Scenario: Automatically send the Quote to the related contact.  We create Quotes for customers regularly and when we want to send the quote to the customer, we have to send it manually. We can automate this, using Custom Functions. Based on a criteria, you can trigger a workflow rule and the custom function associated to the rule and automatically send the quote to customer through an email. Please note that the quote will be sent as an inline email content and not as a PDF attachment. Please follow

• Function #50: Schedule Calls to records

  Welcome back everyone! Last week's function was about changing ownership of multiple records concurrently. This week, it's going to be about scheduling calls for records in various modules. Business scenario Calls are an integral part of most sales routines.. Sales, Management, Support, all the branches of the business structure would work in cohesion only through calls. You could say they are akin to engine oil, which is required by the engine to make all of it's components function perfectly. CRM

• Function #37: Create a Purchase Order from a Quote

  Welcome back everyone! Last week, we learnt how to calculate the total number of activities for a lead and further take note of the activity count for particular dates. For instance, from the period of Demo to Negotiation. This week, let's look at a function that lets you create a Purchase Order instantly from a Quote. Business scenario: In any form of business, one of the most important things to do is to document the transactions. Naturally, negotiation, signing an agreement, placing an order,

• Recent Topics

• View Kanban tasks in "Status" layout for all projects

  Hi I'm testing Zoho Projects Express to see if it is suitable for my business. So far it looks great and seems to do everything we want (except critical path on the Gantt charts), but one thing I can't seem to figure out is this: If I go into a project, and choose "Kanban", I can select the "Status" layout which is great. I can see the status of all of the tasks in that project, and who is working on what. However, if I go to: Home > My Tasks > Kanban, then the "Status" layout isn't an option - only

• Save Draft in email bigin for desktop and mobile

  Hi any news to when we going to have the save draft for email in bigin desktop and mobile?

• Zoho Desk and Zoho Inventory

  I am hoping I am not the only one with this need but has anyone else notice the lack of integration between Zoho Desk and Zoho Inventory and eventual funneling into an Invoice in Zoho Books?  As an IT service provider we very often will sell parts (items) along with services for installing said item(s).  I have discovered that although you can integrate your Inventory Items into Desk as a "Product", it serves no real functionality.  In fact, I found the concept confusing compared to how many Service

• Including Field in email body based on answer

  I am making a form as a checklist of our mechanics. I have it setup with choice matrix. The choices are "Bad" and "Good". I would like to have only the "Bad" show up in the email body. I am not against changing how it is setup, thank you.

• Hide Zoho SalesIQ chat widget outside operating regions to optimize engagements

  Have you ever found yourself in a situation where you're receiving chat requests from locations where your business isn't operational? Having to set routing rules or manually delete chats from your logs can be tedious and time-consuming, hampering your

• Remove attachment from ticket

  Hello, When we receive e-mails from our customers, lots of those e-mails contain attachments with sensitive information, which we need to delete from the ticket after using it. It is forbidden for our company to store these attachments, due to security reasons.  Is there a possibility to delete an attachment from a ticket in any way? It is necessary for us that this possibility is available. Thanks in advance, Yorick

• CREATE REPORT USING TWO FORMS

  ONE FORM CONTAINS LIST OF ALL CLIENTS WHOSE RETURN IS FILED AND OTHER FORM CONTAINS LIST OF RETURNS FILED YEARWISE. NOW I REQUIRED A REPORT OF ALL CLIENTS WHOSE RETURN ARE PENDING FOR A PARTICULAR YEAR

• Make other sub fields mandatory, if first subfield is not empty

  I am not finding an option in the rules to make other sub fields mandatory if the first sub field is not empty. I am using the name field to collect parts info, with sub fields of Part Name, Part Number, and Quantity. But I don't want these mandatory

• Associating Multiple Work Orders with a Single Invoice in Zoho FSM

  Hello Everyone, Is it possible to associate multiple Work Orders with a single Invoice in Zoho FSM? Best Regards, Subhash Kumar

• [Webinar] Evolving BI & Analytics in the Age of AI

  Artificial intelligence is redefining how data is collected, analyzed, and leveraged across industries. As businesses strive to become more agile and insight-driven, traditional BI and analytics must transform to meet new demands. AI-first organizations

• 請求書に添付されているファイルをAPI経由で取得する際の問題について

  Books APIリファレンス 現在、Books APIを利用して請求書内の添付ファイルを取得するメソッドを構築しています。以下のコードを参考にしているのですが、添付ファイルが複数アップロードされている場合、responseにおいて2つ目のファイルの情報しか取得できない現象が発生しています。 headers_data = Map(); headers_data.put("Authorization", "Zoho-oauthtoken 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f");

• Zoho CRM and Books Integration

  Evening, I have started the integration with FSM from CRM and having difficulties with the mapping. In CRM we use "Unit Price" as our cost price and mark this up on a subform to create a "Sell Price" this markup can be different on each quote depending

• Zoho Flow to Azure Devops

  hi, i'm getting this when trying reauthorize the connection from Zoho Flow to Devops but when i look in Devops there is no service connection related to Zoho So i do not know where i have to renew the mentioned client secret..

• 533 Relaying disallowed

  When I try to send an email from my Zoho account, it gives me that error 533: relaying disallowed. What should I do? Please help.

• Sandbox - Your Secure Testing Space in Zoho Projects

  Managing projects often involves fine-tuning processes, setting up new automations, or making configuration changes. Making changes directly in a live environment can disrupt production as it does not leave room for trial and error. Sandbox in Zoho Projects

• Zoho CRM Functions 53: Automatically name your Deals during lead conversion.

  Welcome back everyone! Last week's function was about automatically updating the recent Event date in the Accounts module. This week, it's going to be about automatically giving a custom Deal name whenever a lead is converted. Business scenario Deals are the most important records in CRM. After successful prospecting, the sales cycle is followed by deal creation, follow-up, and its subsequent closure. Being a critical function of your sales cycle, it's good to follow certain best practices. One such

• 553 relaying disallowed invalid domain

  Hi, I have read the previous article but i am still facing issue , I have added all these in my domain manager under dns settings. type : cname host: zb14521202 value / points to : validate.zoho.com Can you please tell me why i am still facing same issue

• Announcing new features in Trident for macOS (v.1.18.0)

  Hello everyone! Trident for macOS is here with interesting features and enhancements to elevate your workplace communication and productivity. Let's take a quick look at them. Retract sent emails. Whether you've missed adding an important attachment or

• Canvas View Change History

  We are trying to setup Canvas Views and it is really not a pleasant experience. It bugs a lot, some pages are just not accessible anymore and it shows that a view is just not editable because it shows a blank page, although when we open an actual record,

• Leadchain BUG

  Hello i have a problem with Facebook Leadchain. All of the information is populated correctly in the CRM, except the campaign. I want to add new leads to an existing campaign, but the lead is not added to the campaign even tough i have selected the campaign

• What is the use of the stage environment ?

  Salut, I am woundering what is the use of the stage environment. Usually, I do all the testing in developpement, and then go straight to production. The only thing I cannot test in developpement, is the result for portal users. Could the stage environment

• Workflow Automation Instant Action

  Hello All I need help to resolve this. I have created a few workflow 1. When Deal Stage is Submitted to Onboarding, it will create a record in my Onboarding Module 2. When Deal Stage is Live, It will copy $Deal.GOliveDate to $Onboarding.GoLiveDate For

• Live webinar: Transitioning from MS PowerPoint to Zoho Show

  What’s the first word that comes to mind when you think of presentations? For many, it’s PowerPoint. This has been the default for so many years that “PPT” has become a stand-in for “presentation.” But presentation needs are changing. And if you’re looking

• Assistance with Bulk Contact Import in Zoho Email Campaign

  I’m currently in the process of importing the Supermarkets customer list from Zoho Accounts into Zoho Email Campaigns. During the import, I’m being prompted to complete the "field mapping" section, but I’m unsure how to properly configure it to ensure

• Variables in Zoho Mail Signatures defined by Administrator

  Good afternoon, I'm looking at the Admin component of Zoho Mail, and I see we have the capability to define signatures for end users. We also have the ability to associate with multiple email addresses. Are we able to use any variables such as [FirstName}

• Sales Order automatic Convert to Invoice using boolean True or false

  It is possible to convert the Sales order to an invoice using a boolean field, true or false Example: I create a field in my Sales Order, I name it QBO Invoice, and the field type is Boolean, true or false. Let's say the default is false, so when I change

• Should I save dead quotes

  I work in vehicle transport, specializing in transporting vehicles for dealerships. My role involves collaborating with individuals at each dealership to facilitate the transport of their vehicles to customers and from auctions. My question is whether

• Create Full-data sandbox now in Zoho CRM

  Full-data Sandbox feature is being released in a phased manner, and is currently accessible to users of the CN (China Region) data center. Full-data Sandbox is now available for JP (Japan) DC. Latest Update: Full-data Sandbox is now available for SA DC.

• [Free introductory session] Get to know Zoho Bookings

  Hi everyone! Whether you’re just getting started or have been using Zoho Bookings for a while, there’s always something new to learn. That’s why our product experts are hosting a free live training session to help you optimize appointment scheduling for

• Free online training for Zoho Bookings

  Hi everyone! Whether you’re just getting started or have been using Zoho Bookings for a while, there’s always something new to learn. That’s why our product experts are hosting a free live training session to help you optimize appointment scheduling for

• Zoho Desk Validation Rule Using Custom Function

  Hi all, I tried to find the way to validate fields using custom function just like in Zoho CRM but to no avail. Is there a way to do this?

• Custom sender email address - doesn't receive verification email

  Hello, We've just purchased the premium backstage license plan and are setting up a test event. However when adding a custom sender email address, it backstage doesn't send the verification email!? We've tried on multiple email addresses. Please advise

• Zoho Sheet - Option to disable "Embed" button when publishing a sheet

  Hi Sheet Team, I've noticed that when I publish a Zoho Sheet publicly, there is an option for the viewer to "embed" the sheet. There is no option to disable this button and my idea/feature request is to include a checkbox in the Publish settings to hide

• Quick resend/One-off send function

  Sometimes I might follow up with someone that opened an email and they say "Can you please send the email to me again?" Also, on occasion, a new person may have joined my mailing list and just missed a recent campaign, so it would be VERY handy just to send them the campaign email. Obviously, there is currently no quick or easy way to do this. So, would it be possible to have such a feature? It could work from a number of places, but probably the quickest and easiest way to implement it is under

• Advanced search for Spam tickets in Zoho Desk

  Currently there is no way to use advanced search in Zoho Desk to find content in tickets marked as spam. Please add this functionality! I believe this should not be the default, but a simple check box "Include Spam Tickets" would be helpful.

• How can I mark an account as VIP or similar for special treatment?

  I'd like to create a visual enhancement to mark an account as VIP in a way our agents can't miss it. What is your suggestion? Thanks!

• Is there a way within Desk to allow for this timeline overlapping?

  We're encountering an issue where contract timelines for the same client at the same location might overlap or follow each other sequentially. Since a single client can have multiple contracts, and we offer various contract types, is there a way within

• how can I change the font when I answer a ticket in zoho desk? thanks

  how can I change the font when I answer a ticket in zoho desk? thanks

• Lookup fields can't be used for anything important

  Hi It seems the lookup fields are mostly.... informative, you can at most link stuff between modules... You can't use lookup fields in blueprints, you can't use them in layout rules or anything... It that correct?

• Is it possible to add HTML or a button on email templates in Zoho Desk?

  Hello team, I am working on getting the best use out of Zoho Desk. I have noticed that when you hit 'reply' on a ticket, it comes with a small 'survey' to the recipient saying something like 'how would you rate your experience with us?'... so my question,

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