Introducing Explainer Videos for Zoho Desk: Solve everyday challenges with simple configurations

Introducing Explainer Videos for Zoho Desk: Solve everyday challenges with simple configurations

Dear everyone,

We have created a set of short explainer videos that show how common support scenarios can be handled using simple configurations within the product. 
The solutions often lie in the plain sight, but go unnoticed. Through these videos we are trying to bring attention to core functionalities that are instrumental in solving practical day-to-day problems.

These videos focus on practical use cases that support reps and admins deal with, walks through a specific challenges and demonstrates how to address them with quick end-to-end setup.

Some of the topics covered include

  1. Route tickets to the right skilled agents
  2. Distribute tickets evenly across online & offline agents
  3. Automatically close inactive open tickets
  4. Auto-close parent ticket on all child ticket’s closure
  5. Assign a default priority for all incoming tickets
  6. Classify tickets using tags
For easy navigation and quick identification the video series is categorized under the following groups:
  1. Work management
  2. Emails and replies
  3. View management
  4. User management & security
  5. Self-service management
Kindly check out the Zoho Desk's explainer videos and share your suggestions. 

Regards,
Velantina
User Education | Zoho Desk