Introducing Zoho Assist Quick Support Plugin

Introducing Zoho Assist Quick Support Plugin

We are thrilled to announce the new Zoho Assist Quick Support Plugin, the upgraded and enhanced version of the Zoho Assist Customer Plugin. This new plugin allows organizations and IT administrators to deploy it directly onto their customers’ devices, providing a convenient desktop shortcut for immediate access. With the Quick Support Plugin, customers can easily request support or join sessions without the need to visit a website or wait for an email invitation. This streamlined process ensures faster and more efficient support, simplifying how organizations manage and deliver remote assistance.

What’s New in the Quick Support Plugin?

  1. Flexible Usage for Technicians and Customers

Technicians can continue to invite customers to join remote support sessions using a session ID, just as before. In addition, the Quick Support Plugin introduces the ability for customers to directly raise support requests from the plugin, which integrates seamlessly with your service queue.
For Joining a remote support session

For Raising a service queue request
​

  1. Custom Branding for Different Audiences

Organizations can now create multiple Quick Support Plugins tailored for specific customer groups. These plugins can be customized with your organization’s logo and branding, providing a professional and personalized experience for customers.
​

  1. Support for Multiple Platforms

The Quick Support Plugin extends compatibility across major platforms, including Windows, Mac, Linux, and Raspberry Pi. This ensures flexibility and accessibility, allowing organizations to deploy and use the plugin on a wide range of devices and operating systems.

  1. Bulk Installation Support

The Quick Support Plugin supports system-level installation, allowing all users on a machine to have access, as well as user-level installation for privacy and customization. IT administrators can use bulk installation options, including silent installation via command-line tools, for efficient deployment across multiple devices.

Benefits for Technicians and End Users

For Technicians and Organizations:

The Quick Support Plugin enhances workflows by enabling customers to raise direct support requests. This makes it easier to manage multiple sessions efficiently. With the ability to customize branding, organizations can deliver a professional and personalized remote support experience.

For End Customers:

The plugin eliminates the need to navigate through browsers, allowing users to join sessions or raise support requests directly from their desktop, providing a faster and hassle-free experience.

Alert
The Quick Support Plugin is designed to replace the older Customer Plugin. While existing users of the Customer Plugin can continue to use it for now, active development and updates for the plugin have been paused. Its functionality will remain available for the coming months, but we recommend all users to transition to the Quick Support Plugin to leverage its new features and improvements.

For additional information on how to download, install, and customize the Quick Support Plugin, you can check our documentation here. Feel free to reach out to our support team at support@zohoassist.com to share your feedback or get help with the new Quick Support plugin. We believe this update will enhance the remote support experience for all users.

Sincerely,

The Zoho Assist Team

    • Sticky Posts

    • Attention: Upcoming changes to Zoho Assist support for older windows versions

      At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.

    • End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, 10.13, and 10.14

      Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, 10.13, and

    • Zoho Assist: Important Security Upgrade Notice

      Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.

    • TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist

      As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS

    • Release Notes: Version 1.82, February 2015

      New Chrome Extension: Start a Session quickly! Recently, we have released a  Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console

    • Recent Topics

    • How to import PST files in Office 365?

      You can import PST files into Office 365 using native Outlook applications, the Microsoft Purview network upload method, or specialized third-party migration tools. Choosing the right method depends on whether you are migrating a single mailbox or executing

    • [Webinar] Zoho CommunitySpaces MCP

      New to MCP, or just exploring what's possible? Join us for a webinar on Zoho MCP and your community. We'll show you how Zoho CommunitySpaces and Zoho MCP work together, what your AI co-host can do inside your community, and how to get started. Register

    • Solution to Import OST File into Office 365.

      In today’s digital workplace, organizations are rapidly moving toward cloud-based email systems for better flexibility, security, and collaboration. Microsoft 365 has become one of the most widely used platforms for business communication. A common requirement

    • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

      Availability Update: 29 September 2025: It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition exclusively for IN DC users. 2 March 2026: Available to users in all DCs except US and EU DC. 24

    • How can I show an uploaded image larger/full size in a Zoho Forms response PDF?

      Hi,  I noticed that in a response PDF for Forms, the uploaded image is shown in a tiny box as seen in my screenshot. Is there any way I can make that appear larger in the response PDF? thanks.

    • Live connection to DS files in Zoho Creator / ChatGPT

      As an idea, we are using ChatGPT to build with Zoho Creator (outside of Zia), which is works brilliantly to assist write deluge, provide test suggesitons etc. Currently we are uploading the DS files which are very point in time, it would be great to have

    • Meet PageHealth by Zoho PageSense: a free way to find out what's holding your page back

      We all know the feeling. You've spent days tweaking headlines, moving buttons, and rewriting copy, and you're still not sure why visitors aren't sticking around. Revamping your website is hard, and figuring out what's actually getting in the way is even

    • Export Exchange Online Archive Mailboxes to PST for Microsft 365 Users

      With Microsoft 365 it is possible to archive older emails in Exchange Online in order to keep the main mailbox tidy. If however you need to export the archived emails to a PST file for the purposes of backup, migration, compliance or for use offline,

    • Task Module quick create settings

      Hello, requesting the Task module receive a quick create customization settings. We have added custom fields and have to select "More fields" at the bottom of the pop-up to access the custom fields.

    • Your employees changed departments. Did your IT systems notice?

      An employee joins your Marketing team. HR adds their details to the organization's user directory. The IT admin, in turn, creates their Zoho One account, assigns the required applications, adds them to groups and provides access based on the organization's

    • AI Calling

      Hi, does anyone have experience or any thoughts on AI Calling. Getting AI to make calls on behalf of your company. We are looking into it, but are finding it difficult to get info and providers that can assist.

    • Email Forwarding to Zoho Desk Failing After Migration from Gmail to Outlook (Microsoft)

      We recently migrated from Gmail to Microsoft Outlook. Since the migration date, emails sent by our customers are no longer being received by Zoho Desk. I tried setting up the email forwarding rules in Outlook similar to what we had in Gmail, but it still

    • How to Fix an Outlook OST File That Cannot Be Opened

      Have you at any time attempted to open Outlook only to find that your OST file cannot be accessed? It can be very annoying, particularly since the file holds important emails, attachments, and other mailbox data. This problem might arise due to file corruption,

    • Record positive and negative bank transactions in the same expense account

      Hello, I hosted a promotional event and paid a vendor $600 for food catering (bento boxes). Twenty people attended the event, and each person paid $30 for a bento box, resulting in 20 separate $30 transactions deposited into the bank. I coded the $600

    • CRM Address Field - States with Countries in brackets

      Hi, Could you please remove the country in brackets from the Global State List, or at least allow us to edit these entries? It looks like the brackets were added during the initial data population, perhaps by someone building the list in a spreadsheet

    • How to mass find and delete duplicate files from OneDrive

      It is easy to save documents, photos, videos, and all other types of files using Onedrive, but if you upload the same files more than once then your OneDrive storage can end up being filled with a large number of duplicate files. Manually searching out

    • Different Report sharing filters within same Dashboard

      I have a question about sharing filters for a dashboard which contains separate reports built from the same query. Below are the pieces of the puzzle: - “Sales Query”: line-level query containing sales for a team of 5 sales reps; there’s no need for the

    • Make Your Workflows Smarter with Zia Agents

      Hello, Enterprise Support Community, Workflow rules can now go beyond predefined actions. Zia Agents can now be invoked directly from workflow rules in Zoho CRM, allowing you to bring contextual, AI powered actions into your automated processes. Choose

    • How can I add a Custom Field (or Customer_name) to a picklist?

      Our workflow is Shopify-->SO -->Picklist-->Package-->Shipment. We would like to have the Picklist template to include a custom field "Customer_Notes" (we have created this field already). This way we get alerted when a customer has notes on their account.

    • DYK 14: Create Tasks with AI

      Did you know AI can suggest tasks within your Zoho Projects portal? Breaking a project into clear, actionable work items takes time and manual effort. Especially when the same team handles both planning and execution. AI task suggestions in Zoho Projects

    • #11 Nithya's First Overseas Client

      Nithya designs for clients in three countries and has never met any of them. Her first overseas invoice took a full evening. The second took four minutes. The difference was not a clever tax trick. She stopped treating every international customer as

    • Other languages in Schedulers (Zoho Books)

      Hello everyone, currently we have create functions in other languages, like nodejs etc but on schedulers we can use only deluge.. Are other languages on schedulers roll out? Kind regards, Sakis Oikonomou

    • New in Office Integrator: Extract data from images into your spreadsheet

      Hi users, We are pleased to introduce the Data from Picture feature in Zoho Office Integrator's spreadsheet editor. It intelligently detects and organizes text and numbers from any image into structured cells using OCR. With this feature, users can turn

    • Edit PDFs using Zoho PDF Editor

      Hello users, In a previous article, we covered the organizing capabilities of Zoho PDF Editor. Here, we'll provide a quick recap of its editing features, including a few new additions. A few highlights of Zoho PDF Editor's editing capabilities: Add and

    • Partner with HDFC And Sbi Bank.

      Hdfc and sbi both are very popular bank if zoho books become partner with this banks then many of the zoho books users will benefit premium features of partnered banks.

    • Multiple subscription plan line items in Zoho Billing quotes

      I run an IT company and sell a lot of licences. A client might have multiple subscription plans including software licences in different categories. A client might have Microsoft licences, antivirus licences, web hosting and maintenance package services.

    • Mail Merge templates in Sandbox

      Rolled out for all DCs Hello everyone, You can now create and test Mail Merge templates directly in Sandbox, making it easier to validate document generation without affecting your live organization. Why this matters Mail Merge templates are often used

    • Dashboard Table of “My New Work Orders” Changes View

      Hi FSM Team, We noticed an inconsistency with the Dashboard Table of “My New Work Orders.” Initially, the table is configured to use the “My New Work Orders” view. When we go to the Home page, the table displays a different set of records. When we return

    • Tips & Tricks #6 | Zoho Vault: Audita actividad, Gestiona accesos, Comparte credenciales & mucho más.

      ¿Sabías que Zoho Vault puede hacer mucho más por la seguridad de tu equipo? Las contraseñas forman parte del día a día de cualquier persona y organización. Aplicaciones, herramientas internas, cuentas de clientes, servicios externos, plataformas de marketing,

    • Inquiry Regarding Customer Hierarchy & Sub-Customer Creation via Zoho API

      Dear Zoho Support Team, Our mutual client has requested support for implementing the Customer Hierarchy (Parent/Sub-Customer structure) within our existing workflow. At the moment, all invoices are being created in Zoho under the main (parent) customer

    • Which Zoho CRM tasks would you want an AI assistant to handle?

      I’ve started delegating my Zoho CRM work to AI – and many tasks now take me half the time. It has been so useful that we’re now working to make it available to everyone. Instead of clicking through records and tabs, I simply describe what needs to be

    • Introducing MCP for Zoho CommunitySpaces

      Hello everyone, Your AI assistant can now share the community workload with you. Zoho CommunitySpaces supports MCP (Model Context Protocol), so you can link an AI assistant like Claude, ChatGPT, or Cursor to your community and run it through plain language

    • CV-Library: The Newest Source Booster in Zoho Recruit!

      We’ve expanded your sourcing toolkit — CV-Library, one of the UK’s largest and most trusted online job boards, is now available as a Source Booster in Zoho Recruit. This gives recruiters instant access to millions of UK-based candidate profiles, all without

    • Tip 52#: Ways to improve data flexibility using related list

      A related list offers an ideal solution to string related data across entities together. It enables you to pull records from any module or external source and float them as a tab within your project, sprint, epic, work item, or release detail view layout.

    • Email Blast

      Hi, How do we send an email blast to thousands of customers? The email addresses are not yet saved in Zoho Desk.

    • Zoho ERP | Product updates | September 2026

      Hello users, A new month, a fresh set of updates in Zoho ERP. This month brings Netting, enhancements across our verticals, and more updates to help streamline your everyday work. Explore this month’s updates and see what’s new. Introducing Netting If

    • Introducing Zoho POS for Restaurants

      Hello Community, We’re thrilled to announce the launch of Zoho POS for Restaurants, unveiled at the 30th milestone edition of Zoholics India 2026. Running a restaurant involves multiple teams and workflows. A single table journey, from seating a guest

    • WhatsApp Business Message Pricing Update: Effective October 1, 2026

      Hi everyone, Starting October 1, 2026, Meta is updating how WhatsApp Business messages are charged. This guide explains the new per-message pricing model, how message categories work, and what changes for service messages specifically. How Meta charges

    • Zoho Calendar integration for Bigin

      Hello everyone, We're excited to introduce Zoho Calendar's integration in Bigin! For a while now, users have been able to sync events in Bigin with Google Calendar and Outlook Calendar - but with this new topping, it syncs with Zoho Calendar as well.

    • Does Updating Employee Names and Profile Pictures in Zoho One Automatically Sync Across All Zoho Applications?

      Hi Zoho Team, We are currently using Zoho One in our organization and want to centrally manage employee profile information. As a Zoho One Super Admin, if I update the employee name and profile picture for all users from the Zoho One Admin Panel, will

    • Next Page