For example is it possible to define an action which sets an association between the 2 tickets when we forward a ticket to another department. I have checked the blueprint transition actions, custom functions etc and I can see that "Associate Type" is a field which can be selected but I couldn't figure out how to tell the system to link specific ticket numbers. I guess that it has to be coded via a custom function but I would rather have it as a more user-friendly action rule which doesn't require you to know Deluge scripting.

I also would rather have a simple transition rule on blueprints which enables me to create a link between tickets on different departments when a status is changed.