Is Zoho server hacked??

Is Zoho server hacked??

Half my organisation's accounts are accessed via IMAP by unknown IPs everywhere around the world since 5th Sep. Zoho online support just shut me out after I complained that these accounts can still be accessed with IMAP even though a policy had been placed to disable IMAP access. Someone from Zoho please answer. This is very unprofessional by clamming up when there is a problem.