Issue with seeing uploaded photos

Issue with seeing uploaded photos

Hi,

I am the coordinator of a project that is going live today.  Several teammates have uploaded their photos to their Zoho accounts, but I cannot see them.  I have tried logging in and out, erasing my online history, and using a different web browser (Chrome and Safari).  Other folks on the team can see the uploaded photos.  Any advice?  This is actually critical for being able to engage productively in chat.  

Thanks!