Hi,
How are you?
I think there may be an issue with the Zoho Help Portal.
I opened a few tickets directly in the help portal a some time ago but never received any response
I also opened ticket 148356451 by email. I did receive a reply to it, but the ticket itself (and the reply) do not appear in the help portal.
From what I see:
Tickets opened via email are not showing up in the help portal.
Tickets opened directly in the help portal are not being answered.
This leads me to suspect there might be a problem with the sync/connection between your Zoho Desk system and the Help Portal. Considering there was recent maintenance work on the Help Portal, maybe this is related?
In general, I prefer to open tickets directly in the portal, but when I do send them by email, they should also appear there—and right now, that’s not happening.
Could you please check this issue?
Thanks and regards,
Ram