We're thrilled to announce a major milestone for Zoho TeamInbox—your shared inboxes are now multichannel!
Introducing multichannel inboxes in Zoho TeamInbox!
Set up a unified shared inbox to hold all of your relevant messages, no matter where they're from. You can create channels for email, WhatsApp, Telegram, and our new additions, Facebook, and Instagram direct messages with Zoho TeamInbox (we’re working to roll out other channels, too). Your inboxes won't be tied to just one type of channel anymore. Associate multiple channels to a single inbox, or leave it empty to serve as a folder for specific messages.
But it's not just about external messages; you can also host team discussions and comments within their respective inboxes. Your inboxes will now become a global view of all your messages, from different channels, along with internal discussions—truly multichannel.
These multichannel inboxes are built on top of the collaboration and team transparency benefits of Zoho TeamInbox, so you can work on your channels as a team.
We've also introduced a lot more exciting features! Check them out below:
Instagram and Facebook direct messaging channels
You can now direct your Instagram and Facebook messages to Zoho TeamInbox and manage them from there. These stand-alone applications lack options for managing messages collectively as a team or providing tools for team collaboration. Zoho TeamInbox extends all of the collaboration, delegation, and productivity capabilities of email channels to these platforms as well. With everything consolidated in one place, you can keep all of your messages right next to your emails and avoid the chaos of switching apps.
Move threads across inboxes
Organize your threads by moving them across inboxes to keep them where they belong. You can now drag your conversations from one inbox and drop them into a more relevant inbox.
Mark threads as duplicates
When you now connect multiple channels to your inboxes and move threads between them, it's possible to encounter duplicate threads or similar messages from the same sender. Dealing with such repeated threads can be chaotic, which is why we've introduced an option to mark them as a duplicate. Once flagged as a duplicate, these threads will be automatically removed out of your view, allowing you to focus on your important tasks without distraction.
Response time goals
Define response times to ensure timely resolution of your incoming emails and messages. Rules in Zoho TeamInbox now let you set up a maximum reply time for messages. If a reply is not sent within the designated time frame, you can instruct the rules to take specific actions, such as assigning the message to another team member, notifying the manager, or moving the message to the priority inbox. Define your response time objectives, track their performance against these goals, and ensure prompt responses.
Fluid across all devices
From smartphones to desktops, Zoho TeamInbox is now available on every device, intelligently adapting itself to the size, screen, and native options of these devices. Enjoy the same user-friendly interface and powerful features across all platforms, enhancing your productivity no matter where you are.
We're putting some finishing touches on our app for Windows, and they're almost ready to go live. We’re thrilled to launch them at the earliest and offer you a unified experience across all of your devices. Write to us at teaminbox@zohomobile.com to get beta access; we'd love for you to get your hands on our desktop app and give us your feedback.
Zoho TeamInbox is leveling up with multichannel inboxes and we can't wait to hear what you think once you get your hands on all the new features. Let us know in the comments below or talk to us at support@zohoteaminbox.com because your feedback means the world to us!
My organization sends out a number of newsletters using Zoho Campaigns. One of those newsletters is for volunteers. In order to become a volunteer, a person has to first go through our volunteer orientation (training). After that, they can receive newsletters
When contacts enter my Subscribers list, I want it to reference a custom field to see if it is empty. Then I want it to do two things: If empty: Assign a tag based on a different custom field. If that custom field is empty, assign a different tag. If
How can I change the message that users see after they submit the booking form? I have to confirm some details before their appointment is officially "confirmed", so I want to change it where it doesn't say their appointment is "confirmed" but rather
Our company does property management and needs to be able to handle inbound sms messages which create a ticket for Zoho Desk. We then need to be able to reply back from Zoho desk which sends the user an sms message. This seems like a fairly common thing
Howdy! We currently use SalesIQ but we are considering moving across to Desk as it seems to have more functionality that we want. One of the pulls is the ability for our customers to self serve. But, I might be getting over excited and not actually need
I’ve enabled the "Save and Share" feature in Zoho Forms, and it works correctly for all users accessing the public link—except for me (the form creator). Issue Details: When I save and share the link, recipients see a “no permission” error. The form is
Through Zoho Forms I created a registration form with quite a lot of rules to handle different variables (TEAM types, payment in installments, etc.), and the result is pretty good. The automatic PDF that is sent to the respondent upon submission is already
Scenario: A user fills out a Zoho Form, entering details such as email, mobile number, and other required information, and uploads supporting documents like PAN, Aadhaar, etc. Upon submission, the data is available in Zoho Forms Reports. Requirement:
I'm new to Zoho writer and used Zoho writer in desktop app version . When I inserted an equation, I got an image not available sign. Any help is appreciated. Thanks, Charles
Hello everyone! We have brought in support for the swipe action customization in latest version(v2.9.13) of the Zoho Desk Android app update, enabling you to configure left and right swipe gestures on tickets to carry out the actions swiftly without opening
Greetings. Can you tell me if there is a way to get an EXPORT of my KB articles? OR is there a template you supply for importing KB articles into my zoho desk? I am looking for a method of understanding what fields can be imported, and what their possible
Hi, We just started to use Zoho Desk and want to import our knowledgebase from our old support system (Freshdesk) to Zoho Desk. Can anyone give us information about the format of xml file to import? There is no explanation on the related page.
Is there any way to arrange our ticket templates? It doesn't look very organised when it's just arranged according to when they were created. We want the list to look more organised, by arranging/grouping them by topics, or even just by alphabetical
I just downloaded this app to take my personal notes on digital art studio because it seemed to me the most comfortable app to do it, I use it very often, what do they mean by “no activity on your portal”? I have about 1 year of work here and I don't
We use Zoho One, and we have a couple employees that are no longer with us, but people are still attempting to email them. I'd like an autoresponder to let them no the person is no longer here, and how they can reach us going forward. I saw a similar
Hello, I can no longer navigate to my Favorites from the pulldown at the top of my grid view (see attached screenshot). I wasn't able to find it anywhere! Please help me display my Favorites. Thank you!
Hello, I'm new to Zoho Notebook and using it on several Mac/Apple devices. My question is regarding tables: Why do they become broken, and how to fix the error without retyping all my data? (Please see the screenshot attached.)
Hi I am trying to get the following Aggregate Formula to work in my chart, but cannot seem to get the right format. I have a series of data that I am running an include_groupby and want to SUM only a column in the first row of each group. So for example.
I'd like to build a custom calculator on my website. Zoho Forms seems to offer all the fields for basic calculations performed live without pressing any "Calculate" buttons. Unfortunately, there is still that "Submit" button at the bottom. There is nothing
That would make my day for sure. Zoho Creator is create, but miss data entering as AirTable/Spreadsheet can. Seeing Zoho putting effort in this makes me think maybe one day we could see a similar interface for Zoho Creator spreadsheet reports. B.
Since Zoho Docs is now available as a desktop app and offline, when is a realistic ETA for Sheet to have the same functionality?I am surprised this was not laucned at the same time as Docs.
Hi Everyone I Hope you´re fine, I´m sorry if this idea was posted before (I made a search but I haven´t find anything related). So, Having the possibility of stacking notebooks would be an interesting way to order notebooks that correspond to the same
When zoomed in, it writes a noticeable distance above or to the side of where you're actually trying to write. The further you're zoomed in, the more noticeable it is. Zooming is also entirely absent on the desktop version.
I have integrated ZOHO sales IQ support chat and i have followed each step and its working fine in my development build but when i create signed APK for it. Chat does not work in it and showing awaiting for detail. I previously asked the same query but
Dear community, I am trying to get a list of deal amounts per planner working on it and sorted to get see who has the least amount of deals. For some reason, I am unable to use sort by in combination with a COUNT. My original code was: query = "select
Hi, I have created a report, and now want to reproduce it and call it something else. so that I will end up with TWO separate reports with different titles. Please tell me how do I copy / reproduce a report please
We are happy to share that we have published the Zoho Sales Representative Professional Certificate in partnership with Coursera, a leading platform for online learning and career development that offers access to courses and degrees from leading universities
NoteBook for OS X (Sequoia, but also under Sonoma) always quits immediately upon launch (so I cannot use the "Attach user log" option). I've restarted my MacBook but the problem persists. If it helps, attached is a diagnostic report from Library>Log
Is there a way to set the character limit higher on multi-line fields so that we are not losing information pasted into the field? When the text is entered or pasted, there is no error to say that the text is too large. After saving and going back to view most of the text is gone. Also, when viewing the resume, the text is not wrapped in the multi line fields and can t be read without scrolling across the page.
I am experiencing issues with the Taz bot in Zoho Cliq—not receiving responses or it does not seem to work as expected. Could you please explain why the Taz bot might not be functioning and what steps I should take to resolve this issue? Thank you!
Hello, our Zoho calendar recently does not send the calendar invites to emails with hotmail and yahoo domains and comes back with a "soft bounce". other domains like Gmail works fine. Also sending "email" to the same emails to the above domains work well
I am trying to migrate two notebooks from OneNote. For five days now I have had no notification that migration has completed and the migration page show 50% complete - one notebook completed one not finished. It just stays like this. I am unable to cancel
Hi I would like known if there is possibility to set various time reminders for a task or event like we have the possibility to do in google calendar or google task. For example I'am creating an event or task and I want to be alerted before 30min and
so I have successfully added one Whatsapp number like this from this User Interface it seems I can't add a new Whatsapp Number. I need to add a new Whatsapp Number so I can control the lead assignment if a chat sent to Whatsapp Phone Number 1 then assign
Hello, My calendar is acting strange. I'm using Chrome as my browser and pop ups are not blocked (the calendar worked fine yesterday). When creating an event, I'm not able to "edit" the event and add attendees, etc. The link is non-responsive. I cannot