Hi Zohodesk,

I can see that in the Permissions for a Light Agent show "View Only" for Tasks/Activities on Tickets.  I know, all the clues are there, as they say, but is there a reason that you can't add comments to Tasks in the same way as you can the Ticket itself?

If you can comment in the Ticket, the expectation in the team was that you would be able to do both?  Was this a conscious decision, as I don't see that there is a huge amount of extra value there and we have the Enterprise version, or is it something that slipped through unnoticed that could be changed?

Many thanks

Rich