Hello,

I created a light agent for a department but he cannot see all the tickets inside that department, am I missing something?

Please see the images below, showing what I as admin view when I select the department (90 tickets) and what he sees when he logs in (only 3 tickets), and how I configured him on the CRM plus admin panel and how he is configured on the Desk admin panel.

CRM Plus admin panel config for his account:

Thanks.