Kaizen #134 Manipulating Rich Text Field (RTF) using Zoho CRM APIs

Hello everyone!

Last week, we discussed Deciding on the type of applications: Self-client or Server-based? This week, we will discuss the Rich Text Field (RTF) and how we can manipulate RTF using Zoho CRM APIs.

In this post,

What is a Rich Text Field (RTF)?
Use case
Rich Text Field creation in a module using the Create Custom Field API
Adding values to the RTF using the Insert Records API
Fetch complete data of RTF using the GET - Rich Text Field API
Updating Rich Text Field using the Update Records API
Deleting RTF using the Delete Custom Field API
RTF using the COQL API
RTF using Bulk APIs

1. What is a Rich Text Field?

The Rich Text field is the preferred choice when there is a need for formatted text and a larger character limit. It can accommodate up to 50,000 characters, including HTML elements that are generated when the text is formatted, making it ideal for entries that require styling and organization, such as product descriptions or detailed client communications. Although tooltips can be added to improve user interaction, the rich text field does not support encryption or mandatory input settings.

Using rich text can improve the visual appeal of your information by providing different font styles, colors, and highlights. This allows for effective communication of important details. Bullet points and numbered lists can enhance readability, while bold, italics, or underlined texts can emphasize crucial information. Increased and decreased indents can help organize data, and the strikethrough feature can easily indicate changes or updates.

2. Use case

Consider Zylker, an org that uses Zoho CRM as their sales management system to store reports or feedback on its employees' sales performance report, total revenue, sales breakdown by product, key achievement, challenges faced, action plan, and to-do lists. These are stored in the multi-line field's rich text format type for better visuals and to identify the important information easily.

Let us see how to create RTFs using APIs, and how to access or update RTF using different available APIs. Note that the Rich Text type of multi-line field is supported from version 6.

3. Rich Text Field creation in a module using the Create Custom Field API

To create a rich text field in a module, first know the module's API name using the GET - Modules Metadata API, then create a custom RTF field in that module.

Request URL to create Rich Text Field :

{api-domain}/crm/v6/settings/fields?module=Employees

Request Method : POST

Sample Input :

{
"fields": [
{
"field_label": "Feedback",
"data_type": "textarea",
"length": 50000,
"textarea": {
"type": "rich_text"
},
"tooltip": {
"name": "static_text",
"value": "employee's feedback"
}
}
]
}

4. Adding values to the RTF using the Insert Records API

To add values to the created rich text field, you should know its API name.

Using the api_name of the Employees module, make a GET - Fields metadata API call to get the list of fields (along with their api_name) in the Employees module. Search for the field in which you need to add values to the Rich Text Field. In our case, it is Feedback.

Request URL : {api-domain}/crm/v6/Employees

Request Method : POST

Sample Input :

{
"data": [
{
"Company": "Zylker",
"Name" : "Patricia Boyle",
"Email": "patricia@zylker.com",
"State": "Texas",
"Feedback": "Sales Performance Report Salesperson Name: Patricia Reporting Period: Q1 2024 Total Sales Revenue Generated: $250,000 Sales Breakdown: <ul style=\"list-style-type:disc;list-style-position:inside;padding-inline-start:20px;\"><li style=\"color:rgb(51, 51, 51);\">Product A: $100,000</li><li style=\"color:rgb(51, 51, 51);\">Product B: $80,000</li><li style=\"color:rgb(51, 51, 51);\">Product C: $70,000</li></ul> Key Achievements: <ul style=\"list-style-type:disc;list-style-position:inside;padding-inline-start:20px;\"><li>Exceeded sales targets for Product A by 20%.</li><li style=\"color:rgb(51, 51, 51);\">Secured 5 new clients for Product B, contributing to a 25% increase in sales.</li><li style=\"color:rgb(51, 51, 51);\">Closed a high-value deal for Product C with a revenue of $50,000.</li></ul> Challenges Faced: <ul style=\"list-style-type:disc;list-style-position:inside;padding-inline-start:20px;\"><li style=\"color:rgb(51, 51, 51);\">Market competition intensified, resulting in longer sales cycles.</li><li style=\"color:rgb(51, 51, 51);\">Difficulty in accessing decision-makers for key accounts, leading to delays in closing deals.</li><li style=\"color:rgb(51, 51, 51);\">Some clients expressed concerns about pricing, requiring additional negotiation efforts.</li></ul> Action Plan: <ol style=\"list-style-type:decimal;list-style-position:inside;padding-inline-start:20px;\"><li style=\"color:rgb(51, 51, 51);\">Targeted Marketing Campaigns: Launch targeted marketing campaigns to increase brand visibility and attract potential clients.</li><li style=\"color:rgb(51, 51, 51);\">Enhanced Networking: Strengthen networking efforts to establish connections with decision-makers and key stakeholders.</li><li style=\"color:rgb(51, 51, 51);\">Client Retention Strategy: Implement a client retention strategy to address pricing concerns and ensure customer satisfaction.</li></ol> To-Do Lists : Continued focus on building strong client relationships, identifying new opportunities, and leveraging resources effectively to drive further sales growth in the upcoming quarters."
}
]
}

Notes:

If you enter incorrect API names for fields, the system will skip them and the record will be created successfully, but the values won't be added. This rule applies to RTF too.
When using the Insert Records API for bulk records creation and the Update Records API for bulk records update, you can add up to 50,000 characters to RTFs in each record.
For details on supported HTML tags and their attributes, refer to the help document.

The below GIF shows the result of the above input in the UI.

When you add values using HTML tags to the RTF via API, the input will be transformed into formatted data.

5. Fetch complete data of RTF using the Rich Text Field API

The Rich Text Field supports up to 50000 characters. Using the GET - Records API, you can fetch only the first 500 characters of the rich text field ('Feedback' in our case) in the response. If the @has_more property in the GET- Records response is true for the Rich Text Field (RTF) value, it indicates that the RTF contains more than 500 characters.

To fetch the entire data, we have introduced the GET - Rich Text Field API in V6, enabling the retrieval of complete data from rich text fields.

Below Sample shows how to fetch full data :

Request URL : {api-domain}/crm/v6/Employees/5725767000002594018/actions/fetch_full_data

Request Method : GET

Response :

6. Updating Rich Text Field using the Update Records API

Updating a rich text field doesn't require any special steps. It is similar to the process how we update other fields in a record, using the Update Records API.

7. Deleting RTF using the Delete Custom Field API

General notes :

Rich text fields are not supported in subforms, List View, Kanban View, Canvas View, Sheet View, Related Lists, Lookup popup, global search, filters and criteria, formula fields, report export, and integrations.
Rich text fields are not supported in the Search API.
Rich text fields are supported for importing and exporting records, using the Bulk APIs. The data will be exported as HTML content. For example, Patricia will be exported as Patricia.

8. Rich Text Field using the COQL API

Retrieve the Rich Text Fields from a module through a COQL query. Note that RTFs cannot be used in the criteria. Similar to the GET - Records API, the COQL API response fetches up to 500 characters of the RTFs. To fetch its complete data, use the GET - Rich Text Field API.

Request URL : https://www.zohoapis.com/crm/v6/coql

Request Method : POST

Sample Input :

{
"select_query":"select 'Feedback' from Employees where Company is not null"
}

Response :

9. Rich Text Field using Bulk APIs

Bulk Read API :

Bulk Read API allows you to fetch a large set of data i.e., you can fetch a maximum of 200,000 records in a single API call. You can export complete data of rich text fields in a module. Note that RTFs cannot be specified in the criteria.

Request URL: https://www.zohoapis.com/crm/bulk/v6/read

Request Method: POST

Sample input :

{

"callback": {

"url": "https://www.example.com/callback",

"method": "post"

"query": {

"module": {

"api_name": "Employees"

"file_type": "ics"

}

The Bulk Read API is an asynchronous API, the response will not be available instantly; the bulk read job is scheduled. Once the job is completed, it'll be notified in the callback URL. The records are available in a downloadable CSV file or ICS file (for events).

Below is a sample downloaded CSV file:

Unlike the GET - Records API, the Bulk Read API fetched the RTF's complete data.

See our Bulk Read API documentation to know how to view the status of the scheduled job and download the file in detail, along with more sample requests and responses.

Bulk Write API:

Bulk Write API allows you to insert, update, or upsert a large set of data. In the CSV file module, using the Bulk Write API, you can add up to 50000 characters to the RTFs for each record in a row.

Prepare your CSV file

The Bulk Write API only accepts a CSV file compressed into a ZIP file as input.

Below picture represents values added to the rich text field:

Please ZIP the CSV file once you add values to the Rich Text Field.

Upload your CSV file :

This involves making a POST API call, with the ZIP file containing the required data.

Headers

Header Name	Description
feature	bulk-write
X-CRM-ORG	Your zgid which you get from the Organization API

Request URL: https://content.zohoapis.com/crm/v6/upload

Request Method: POST

Create a bulk write job :

Request URL : {{api-domain}}/crm/bulk/v6/write

Request Method : POST

Sample Input for bulk insert :

{
"operation": "insert",
"ignore_empty": true,
"callback": {
"url": "https://example.zoho.com/test",
"method": "post"
},
"resource": [
{
"type": "data",
"module": {
"api_name": "Employees"
},
"file_id": "5725767000002613001",
"file_names": [
"Rich.csv"
],
"field_mappings": [
{
"api_name": "Name",
"index": 0
},
{
"api_name": "Feedback",
"index": 1
},
{
"api_name": "Company",
"index": 2
}
]
}
]
}

Refer to our Bulk Write API help document and get more information on how the Bulk Write API works, how to prepare your CSV file, and how to upload your CSV file, and how to check the job status.

We trust that this post meets your needs and is helpful. Let us know your thoughts in the comment section or reach out to us at support@zohocrm.com

Stay tuned for more insights in our upcoming Kaizen posts!

Cheers!

Previous Kaizen Post :

Kaizen #133 - Deciding on the type of applications: Self-client or Server-based?

Additional Reading :

API Help Documentation : Rich Text Field API
Kaizen Series
Knowledge Base Documentation

Join us for our upcoming Zoho CRM Developer Series: Zoho CRM APIs, where you can explore more about Zoho CRM APIs. Register Now!

Topic Participants
Subramanian K
Vigneshwaran K

Sticky Posts
Kaizen #152 - Client Script Support for the new Canvas Record Forms
Hello everyone! Have you ever wanted to trigger actions on click of a canvas button, icon, or text mandatory forms in Create/Edit and Clone Pages? Have you ever wanted to control how elements behave on the new Canvas Record Forms? This can be achieved
Kaizen #197: Frequently Asked Questions on GraphQL APIs
🎊 Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
Kaizen #198: Using Client Script for Custom Validation in Blueprint
Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
Celebrating 200 posts of Kaizen! Share your ideas for the milestone post
Hello Developers, We launched the Kaizen series in 2019 to share helpful content to support your Zoho CRM development journey. Staying true to its spirit—Kaizen Series: Continuous Improvement for Developer Experience—we've shared everything from FAQs
Kaizen #193: Creating different fields in Zoho CRM through API
🎊 Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.

Recent Topics
How do I move Notes around within a Group?
It says here: " You can now sort notes by title (alphabetically), or by date modified and date created. You can even organize your notes by dragging and dropping them into a particular order. To sort your notes, simply go to Settings and tap “Sort By.” Please note: all sort settings will be saved and synced across devices, except for custom sorting. Custom sorting will be device specific."However, I am unable to 'custom sort' in either Notebook for Mac or on the Web. In addition, I can't find the
javax.mail.authenticationfailedexception 535 authentication failed
Hi, I am facing 535 authentication failed error when trying to send email from zoho desktop as well as in webmail. Can you suggest to fix this issue,. Regards, Rekha
Pocket from Mozilla is closing shop. Don’t lose your favorites . Move them to Zoho Mail Bookmarks now! 📥🔖
The end of Pocket shouldn't mean the end of your important links and content. Easily import them into Zoho Mail's Bookmarks and continue right where you left off. You can bring over your entire Saves, Collections, and tags just the way they are. Bookmarks
Zoho Sign: need to leave document pending for up to a year, or maybe there's a better way?
I have zoho one, maybe there's a better way to do this with another service than sending a zoho sign template from zoho crm. At the end of the day this requirement is due to regulations, no matter how dumb it may seem. I'm just looking for a way of getting
'Add Tax To Amount' not reflected in Invoice
Hi Zoho Support, I'm experiencing an issue with tax calculation display in my invoice template. Despite having "Add tax to amount" box checked in the template settings, the Amount column is not showing the tax-inclusive total for line items. Current behaviour:
To Do: shareable task links without login
Hi! I’m using Zoho Mail and ToDo in my daily work, and I’ve run into one limitation that’s a real blocker for me. Right now, to share tasks with managers or directors, they need to have a Zoho account and be added to a group. In practice, many of them
Separate Items & Services
Hi, please separate items and services into different categories. Thank you
Unable to edit or delete email address
I signed up for free Zoho today. I usually am pretty good at understanding and configuring things like this, but your interface baffles me, and your online help is cryptic to say the least. I have spent hours just trying to set up a couple of email accounts in Zoho before pointing my domain MX records to Zoho. I solved some other issues on my own, but I can't figure out this latest problem: I have created two email addresses in Zoho. Let's call the first one myname@mydomain.com and the second one
Mastering Zia Match Scores | Let's Talk Recruit
Feeling overwhelmed by hundreds of resumes for every job? You’re not alone! Welcome back to Let’s Talk Recruit, where we break down Zoho Recruit’s features and hiring best practices into simple, actionable insights for recruiters. Imagine having an assistant
We are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com
I cannot sign up and return the error of we are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com
Multi-currency - What's cooking ?
Hi, We have been doing this feature for sometime and we would like to give you some glimpses of it. Working with Multi Currency : Multicurrency support gives you the ability to handle business transactions in multiple currencies. You can define a base currency for your organization and add more currencies with exchange rates based on the base currency. Setup : From the setup page, you can manage all the currencies supported by your organization. Currencies page
Integrating Chatbot with Zoho Creator Application
Is it possible to integrate a chatbot with a Zoho Creator application?
How to reduce programmatically the image uploaded by user?
I need a function that will automatically reduce the pixel dimension to 800 x 600 pixels / 180 resolution or (approx. 1.37MB) of image uploaded by user from digital camera, for example, 2271 x 1704 pixels /180 resolution or approx. 11.1MB. After the user selected the image, the function will able to detect if pixels is above 800x600, process the photo (crop/ reduce) and resume upload. Need help...
Dark mode for Zoho Creator / Zoho CRM Code editor
Hi Team, Is there any plans for Dark mode in Zoho creator / Zoho Crm code editor and development pages in pipeline?
Is there a way to make a button scroll down?
Looking to have a button on a landing page scroll down to another section on the page. Any recomendations outside of coding?
Collective-booking event not added to all staff calendars
We assign two staff to certain events. When the client books this event, it adds it to one staff calendar (the 'organiser') but not the other. How can I ensure all staff assigned to a collective booking get the event in their calendar? (A side note: it
ZOHO Android Client
Hi, I installed the Android app, but it had an issue, so I reinstalled it. I was able to add multiple accounts, but now when I add the next account, it just duplicates the one I already have and will not even allow me to enter the info for another account.
I'd like to suggest a feature enhancement for SalesIQ that would greatly improve the user experience across different channels.
Hello Zoho Team, Current Limitation: When I enable the pre-chat form under Brands > Flow Controls to collect the visitor’s name and email, it gets applied globally across all channels, including WhatsApp, Messenger, and Instagram. This doesn't quite align
Enhance Barcode/QR Code scanner with bulk scanning or continuously scanning
Dear Zoho Creator, As we all know, after each scan, the scanning frame closes. Imagine having 100 items; we would need to tap 100 times and wait roughly 1 second each time for the scanning frame to reopen on mobile web. It's not just about wasting time;
Managing Rental Sales in Zoho Inventory
I am aware that Zoho Inventory is not yet set up to handle rental sales and invoicing. Is anyone using it for rentals anyway? I'd like to hear about how others have found work arounds to manage inventory of rental equipment, rental payments, etc. Th
Megamenu
Finally! Megamenu's are now available in Zoho-Sites, after waiting for it and requesting it for years! BUT ... why am I asked to upgrade in order to use a megamenu? First: Zoho promised to always provide premium versions and options for all included Zoho-applications
Zoho Flow to Creator 3001 Respoonse
I have updated my Flows with the new V2 connection to Zoho Creator, but now some Flows do not work. They take in data from a Webhook and are supposed to create a record in Creator, however creator returns a 3001 message along with a failure, but I cannot
File Upload to Work Drive While Adding Records in Zoho Creator Application
Hi I am trying to set a file attachment field in zoho creator form, to enable the user to upload a scanned document from their local pc. The file should be uploaded to zoho workdrive and not to the default zoho creator storage. The file link should be
Why not possible to generate?
Using this https://desk.zoho.com/DeskAPIDocument#TicketCount#TicketCount_Getticketcountbyfield on my ZML script url :"https://desk.zoho.com/api/v1/ticketsCountByFieldValues?departmentId=XXXXXXXXXXX&accountId!=XXXXXXXXX&customField1=cf_country_1:XXXXXX&field=overDue"
email
Hi My crm email is not working, can you check, I have zoho one account.
Need option to see Mass Emails & Cadences in Gmail Outbox OR a dedicated Zoho Outbox
Hi everyone, Right now, when we send 1:1 emails from gmail (with gmail API connected to Zoho CRM), those emails appear both in gmail's sent folder and in Zoho CRM. That works well. But when we send Mass Emails or Cadence emails form Zoho CRM, they are
I can't found API for Sales Receipts
Hello May you please help me to find an API document for Sales Receipts to get data and retrive a custom fields like Invoice and credit notes Regards
Kaizen #205 - Answering Your Questions | Managing Picklists and Enabling History Tracking via Zoho CRM APIs
Hello everyone! Welcome back to another post in our Kaizen series. In this post, we will look at how you can manage picklist fields in Zoho CRM using APIs. This topic was raised as feedback to Kaizen #200, so we are taking it up here with more details.
Multiple Vendor SKUs
One of the big concerns we have with ZOHO Inventory is lack of Vendor Skus like many other inventory software packages offer. Being able to have multiple vendor skus for the same product would be HUGE! It would populate the appropriate vendor Sku for
Internally created tickets
Hi there When tickets are created internally on-behalf of customers - there is nothing to show that the ticket was created by an internal agent. This means, that it's easy for our agents to confuse tickets which were created by internal team members and
Automatically change website passwords
Hi everyone, We just switched to a Professional package to also use the "Automatically change website passwords" function. But I cannot find anything about it, how to use it, anywhere. Does anyone know how I can use this function? Best, Caspar
Change Invoice Prices for an Effective Date
Hi, It would be a really good feature to be able to change the prices on invoices/recurring invoices from an effective date in the event of price increases. For instance, I am in the process of increasing prices that will be effective from a specific
"Other Current Asset" accounts as "Paid Through" accounts in Expense
It would be incredibly useful to be able to assign accounts of type Other Current Asset as Paid Through accounts in Expense. Currently, Other Current Liability are permitted as Paid Through Accounts. This makes sense, as Credit Cards are current liabilities.
Multi column open text questions that allows respondents to add rows for additional information
I need to create a question that has 2 columns with open text, but I also need to allow respondents to click a "+" button, or something similar, so that they can add additional information if they choose to. I've tried using the Multiple Textboxes type
Bot Filtering & Apple Mail Privacy Protection Compliance in Zoho Campaigns
Dear Campaigns Users, The wait is over! We’re excited to announce that the enhanced bot filtering feature is now live in Zoho Campaigns. This update brings greater accuracy to your email campaign reports by distinguishing real user engagement from automated
Découvrons les détails qui simplifient vos journées de travail avec Trident
Nous nous installons dans des routines efficaces et rodées avec le temps. Chaque matin, nous ouvrons nos e-mails, passons aux messages, consultons notre agenda, puis attaquons nos tâches. Ce processus nous semble maîtrisé, mais est-il réellement optimisé
Issue with Purchase Rate Showing as “0” After Importing Items List
Dear Zoho Books Support Team, Good day. I’m reaching out regarding an issue I’m facing while importing my items list into Zoho Books. Despite mapping all fields correctly and including the purchase price for each product in my Excel file, the Purchase
API for Task Entity in Zoho Books
I’m working on automating task creation in Zoho Books via a custom button in the Bills Module. The goal is to create a task in the Tasks Module and assign it to the Finance Team, so they can track progress efficiently. While reviewing Zoho Books documentation,
create invoice in zoho books from the zoho forms
Is there a native way to have create invoice in zoho books, when zoho form is completed?
Email undelivered
GOod Day I am always receiving an uncategorized-bounce to my email. I am not sure why this is happening.
Next Page

Kaizen #134 Manipulating Rich Text Field (RTF) using Zoho CRM APIs

Kaizen #134 Manipulating Rich Text Field (RTF) using Zoho CRM APIs

1. What is a Rich Text Field?

2. Use case

3. Rich Text Field creation in a module using the Create Custom Field API

4. Adding values to the RTF using the Insert Records API

5. Fetch complete data of RTF using the Rich Text Field API

6. Updating Rich Text Field using the Update Records API

7. Deleting RTF using the Delete Custom Field API

8. Rich Text Field using the COQL API

9. Rich Text Field using Bulk APIs

Topic Participants

Subramanian K

Vigneshwaran K

Sticky Posts

Kaizen #152 - Client Script Support for the new Canvas Record Forms

Kaizen #197: Frequently Asked Questions on GraphQL APIs

Kaizen #198: Using Client Script for Custom Validation in Blueprint

Celebrating 200 posts of Kaizen! Share your ideas for the milestone post

Kaizen #193: Creating different fields in Zoho CRM through API

Recent Topics

How do I move Notes around within a Group?

javax.mail.authenticationfailedexception 535 authentication failed

Pocket from Mozilla is closing shop. Don’t lose your favorites . Move them to Zoho Mail Bookmarks now! 📥🔖

Zoho Sign: need to leave document pending for up to a year, or maybe there's a better way?

'Add Tax To Amount' not reflected in Invoice

To Do: shareable task links without login

Separate Items & Services

Unable to edit or delete email address

Mastering Zia Match Scores | Let's Talk Recruit

We are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com

Multi-currency - What's cooking ?

Integrating Chatbot with Zoho Creator Application

How to reduce programmatically the image uploaded by user?

Dark mode for Zoho Creator / Zoho CRM Code editor

Is there a way to make a button scroll down?

Collective-booking event not added to all staff calendars

ZOHO Android Client

I'd like to suggest a feature enhancement for SalesIQ that would greatly improve the user experience across different channels.

Enhance Barcode/QR Code scanner with bulk scanning or continuously scanning

Managing Rental Sales in Zoho Inventory

Megamenu

Zoho Flow to Creator 3001 Respoonse

File Upload to Work Drive While Adding Records in Zoho Creator Application

Why not possible to generate?

email

Need option to see Mass Emails & Cadences in Gmail Outbox OR a dedicated Zoho Outbox

I can't found API for Sales Receipts

Kaizen #205 - Answering Your Questions | Managing Picklists and Enabling History Tracking via Zoho CRM APIs

Multiple Vendor SKUs

Internally created tickets

Automatically change website passwords

Change Invoice Prices for an Effective Date

"Other Current Asset" accounts as "Paid Through" accounts in Expense

Multi column open text questions that allows respondents to add rows for additional information

Bot Filtering & Apple Mail Privacy Protection Compliance in Zoho Campaigns

Découvrons les détails qui simplifient vos journées de travail avec Trident

Issue with Purchase Rate Showing as “0” After Importing Items List

API for Task Entity in Zoho Books

create invoice in zoho books from the zoho forms

Email undelivered

Next Page