My Open Tickets/Total Records
We have an agent in our Zoho Desk. Amy Adams. She had nine tickets assigned to her, both in her My Open Tickets and her Agent Queue she was only showing two of the nine tickets, and those two are not Open. Not sure what was causing this.
Additionally, our Total Records has been showing off on some views. Please see the attached screenshow
Just reporting some bugs, hoping for some insight on how to fix them.