We have the Mail plugin activated with Zoho CRM. We are linking it with Zoho Mail.

Since Monday, I am noticing the numbers that are showing up next to the Mail icon. This is a nice feature.

However, I have noticed that even though I have already read my emails on Zoho Mail, the numbers do not decrease in Zoho CRM. Does this mean I need to read my emails from my Contacts in Zoho CRM directly instead?

Any suggestion?

Best regards,

Christophe Mendez | MZ Consultants