I want to say that I love Zoho FSM, Books, and CRM, but the support is scary bad.

About 2-3 months ago, I emailed Zoho FSM support with two specific issues I needed help with, and I have still not received one single response.

I also submitted a support ticket with Zoho Flow 6 weeks ago and have received nothing (I canceled that subscription and did a workaround with make.com).

Even a "we do not care about your problem" email would be better than no response.

Is this how it always is with Zoho products?

Again, I love the products, but no support at all seems crazy to me.