We have thoroughly checked our logs and verified that there are no blocks or delivery restrictions in place for the sender domain eci.gov.in Since the emails sent to your account are not reaching our servers, we're unable to trace them or determine the exact point of failure from our end.

This indicates that the  specific email may be failing to relay from the sender’s server before reaching our mail servers (mx.zoho.in).

To move forward, we kindly request that you contact the sender (eci.gov.in) and ask them to provide the SMTP relay logs or delivery records for the affected emails. These logs will help verify whether the messages were successfully handed off to Zoho’s mail servers and clarify where the delivery is failing.

If the sender requires any technical information from our side, please have them contact us directly or respond to this thread.

We truly appreciate your patience and understanding, and we remain committed to helping you resolve this matter.

Feel free to write to us if you need additional assistance.