Hello all, 

since few days we have realized that the payment terms on our SO´s and PO´s are not accurate anymore. While we create invoices the systems doesn´t use the payment terms from the master file data (Vendor / Customer), instead it takes the default payment terms TT in Advance. 

After Chatting with somebody from Support team we got the information, that ZOHO Books has added the field PAYMENT TERMS in the SO´s and PO´s, so that you can choose manually as well. What is not a bad idea. But this is the reason, why now ALL PO´s and SO´s have a wrong payment terms. ALL means, all orders which have been edit for example new delivery date etc. Whatever kind of edit we have done on the PO and SO, the payment terms have been changed as well to default TT in Advance.

In our case few hundred orders which are not closed and all the payment terms are wrong. 

So far so good, at least we know the reason, but the solution from ZOHO is really dissapointing. Now we have to find out which all of these orders are affected (manually) and then we have to change each order back again. 

This will waste a big amount of our time also we are facing the risk, that we might invoice customers with wrong payment terms. 

Zoho made now their problem (weak in updating) to my problem without any helpful solution. 

Very dissapointing and very unprofessional

BR
A.K.