Having the option of any agent creating custom views is firing back and got a situation where there are a hundred different views across the team and tickets are not being dealt in the most efficient of ways. 

Tickets seems to be missed by some agents, whislt others have customized their columns in a way that due dates are not visible and not being respected.

There needs to be control on this function in order to have a standard set of views and the ability to prevent users from performing customizations on this essential part of the flow.