Problem: 5.7.1 Access denied

Problem: 5.7.1 Access denied

Hi, I have a very important email undelivered to the recipient and I've tried 2 times.
Please assist to solve the problem. Thank you.





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foziyah@hasil.gov.my, ERROR CODE :554 - 5.7.1 Access denied



Reporting-MTA: dns; mx.zohomail.com
Arrival-Date: Thu, 03 Feb 2022 09:12:27 +0800

Original-Recipient: rfc822; foziyah@hasil.gov.my
Final-Recipient: rfc822; foziyah@hasil.gov.my
Status: 554
Action: failed
Last-Attempt-Date: 3 Feb 2022 01:12:33 GMT
Diagnostic-Code: 5.7.1 Access denied


Received:from mail.zoho.com by mx.zohomail.com
    with SMTP id 1643850747740103.51126059097192; Wed, 2 Feb 2022 17:12:27 -0800 (PST)
Message-ID:<17ebd23cf31.10a3ea7792185965.8659624501921559467@gathercare.com>
Date:Thu, 03 Feb 2022 09:12:27 +0800
From:Account <account@gathercare.com>
To:"foziyah" <foziyah@hasil.gov.my>
Cc:"gideon" <gideon@gathercare.com>
Subject:Permohonan Surat Pelulusan ke Singapore
Content-Type:multipart/alternative;
    boundary="----=_Part_7019201_615844505.1643850747698"
User-Agent:Zoho Mail