Problem with an email account

Problem with an email account

Greetings, I am writing to you because I did not receive a response on a problem that is being presented with an email account of the company, not because the account created is left in guest list and pending status, it is important for us to be able to configure the Account, since that account is an account of the main director of the company, I am the administrator of your domain and web, but I could create other accounts but that we can not access, if you try to recover the password the message that shows us is Absurd because it tells us that the password was sent to the same address that can not be created or accessed

I hope for a prompt response from your stop as we trust your organization to handle the mail of our company

Regards..