Hello All,

my company changed the provider and email-servers. Now I have to edit my Email-Account in Zoho CRM. I worked with a POP-Account and an organizational Email-Adress ( ...@safecor.de). Now I have to switch to an custom IMAP-Account. Unfortunately I can not configure IMAP, just POP-Settings.

In Zoho Help I found this topic:

https://www.zoho.com/crm/help/zoho-mail/configure-imap-account.html#Setup_Custom

I checked the required Availabilities (Edition Professional, Administrator Profile). When I go to Setup > Channels > Email I can not find the " Popular IMAP Email Integrations" or " Custom Email Integrations" on the Email Settings page which I need now. I just see POP-configurations (see attached file).

What can I do to configure custom IMAP?

Thanks for your help.

Regards, Sven