Record history and ticket interaction tab in contacts and accounts

Record history and ticket interaction tab in contacts and accounts

Hello everyone!

We have improved the History tab to help users trace updates in the interaction activity logs of the Contacts and Accounts detail pages in the Customer Module.

This enhancement make it easier to get clear details about who made each update, when it occurred, and what exactly changed, which helps teams quickly understand the progression of a ticket, contact, or account.

The history tab displays:

  1. Activity log in chronological order
  2. Clear timeline of the changes and user details
  3. Data can be filtered by agent name to find the exact changes made by an individual

The ticket interaction tab displays:

  1. Timeline of every interaction related to tickets (replies, comments, ratings, etc.) with the account or contact
  2. Transparent details about interactions related to the ticket across the support lifecycle

For more information on the history tab in contacts and accounts, kindly refer to the help document. This feature is available for users across all data centers.

PM: @Ashok G 

Regards,  
Velantina V  
User Ed | Zoho Desk