I've had customers report they're not receiving the remote assist email invite when I send via the ticket.  I've since tested by sending to my own email address and confirm nothing is being received.

Invite emails are being received if sent directly via the Zoho Assist portal, but not within Zoho Desk.

In addition, usually when I send an invite via the ticket, it creates an entry within the ticket (see below), which is not happening now.

Please investigate as this is an essential function of my support system.

Recent tickets include: 
#3459