Reply to support ticket sent 12 hours ago

Reply to support ticket sent 12 hours ago

EDIT :

Got a reply surprisingly fast after posting here on Monday and it sounded fine (very detailed for a change) Thanks for that.

But when trying to proceed nothing works. Cannot add users, etc.

It is not the first Zoho business account that I am trying to set up. It used to work without a glitch two years ago.

If I cannot get this up and running quickly, I will move this one to Rackspace, too.

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Hi,

When can we realistically expect a response to a support ticket sent about 12+ hours ago?

Last time we had to wait almost a week. This time it is even more urgent and I spent almost all Sunday to set up a temporary solution. 

Thanks,

Margeaux