Separate Triggers and Enhanced Information for Zoho One Departments and Groups in Zoho Flow

Separate Triggers and Enhanced Information for Zoho One Departments and Groups in Zoho Flow

Dear Zoho Flow Team,

I hope this message finds you well.


Currently, there seems to be a mix-up between zoho one departments and groups in Zoho Flow, which causes some challenges in handling triggers effectively. For instance, when using the "User added to group" trigger, Zoho Flow provides information about the user's department rather than the relevant group.

Here are the issues we've encountered:

  1. When adding an agent to a new group, the "User added to group" trigger fires, but the group information is missing in Zoho Flow.

  2. There's no way to identify which specific group triggered the event, especially when an agent belongs to multiple groups and is newly added to another.

To address these challenges, we request the following enhancements:


  1. Separate Triggers for Departments and Groups:

    • Create distinct triggers for "User added to department" and "User added to group."
    • Ensure that each trigger provides relevant and specific information (e.g., the exact department or group that triggered the event).

  2. Improved Group Information in Triggers:

    • When an agent is added to a new group, the trigger should include details about the newly added group.

  3. Enhanced Fetch Agent Action:

    • Provide complete details about the agent’s department and all the groups they belong to.

These improvements would enable us to utilize Zoho Flow more effectively, especially in scenarios where managing complex group and department structures is critical.

Thank you for considering these enhancements, and we look forward to your feedback.

Best regards,
Ram