Snail mail won't send - Zoho Invoice adds extra address lines

Snail mail won't send - Zoho Invoice adds extra address lines

I want to send a snail mail to a customer. I have credits. I have chosen NOT to enter a separate shipping address. Yet in the snail mail preview it has redundant lines for the customer address, city, state & country and therefore the snail won't send. I have triple checked and the customer profile address is correct.

Ideas?

Linda C