Struggling to find the right flow for sending an invoice with a link to pay
With a Zoho One subscription, we'll be providing a service to individual consumers (not businesses typically but occasionally). Here's what I was thinking:
- Add a potential customer as a Lead in CRM
- When appropriate, convert the Lead to a Contact with a Deal
- Still in CRM, create a Quote for the Contact and email it to them
- I want the functionality of Billing that allows them to accept the quote
- After the Quote has been accepted and then the service has been provided, I want to convert the Quote to an Invoice that is emailed to the customer with the option to pay the invoice online.
Can this be achieved without the user having to replicate the Quote in Billing to give the customer the option to accept or decline the quote?
After the service has been provided, is there a way to send the customer an Invoice with a link to make a payment that would be reflected in Books?
If I'm missing something obvious or there is a better flow, please share. The goal is to make this a simple process for the user and the customer not requiring both of them to interact with multiple Zoho apps.
If there is a better Zoho product to use, please let me know.