Stuck with attaching Domain to Email account.

Stuck with attaching Domain to Email account.

We created a Zoho account to host email.
However after I verified the domain, the domain is not showing in control panel and I cannot add the domain anymore. I get an error that domain already exists.

tried contacting Zoho support multiple times, but no success after trying to add MX and DKIM.  

this seems to be a problem with account, how can we delete the account and re create it ?